SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Great Software & Support

What do you like best? The interface is very clean and easy to navigate in my opinion. I am an agency, so that is by far my favorite feature, being able to white label the software and provide a login to each of my clients. We have replaced our email marketing software, landing page builder software and most of our 3rd party reporting tools by incorporating Sharp Spring into our agency. What do you dislike? Honestly, not much so far. I'm sure I could nitpick and find things but with ...

As a content writer I find SharpSpring perfect solution for my daily tasks

PROS & CONS What are the best aspects of this product? SharpSpring is easy to use and it can be used by everyone even by those who are not tech savvy. As content writer and client manager I really like working with SharpSpring because I can send automate emails and manage our leads. It is extremely easy to use. What aspects are problematic or could work better? There are some features that need update, but the team behind this tool constantly improves the UI and they always take our ...

Wonderful and Easy

What do you like best? It is transparent. The ability to organize and keep all information and data related. What do you dislike? I wish it was able to do the proposals and have everything in one user interface. Recommendations to others considering the product Being able to for all needs in the interface. What business problems are you solving with the product? What benefits have you realized? CRM

Key features for easy emailing

What do you like best? I love that this product doesn’t require domain verification in order to send an email as a user. As an agency, we can automate all of our emails to look like they’re from specific people without insane verification processes. What do you dislike? Usability could use a big boost. User experience not up to snuff with other email platforms What business problems are you solving with the product? What benefits have you realized? From an agency standpoint this is ...

Quite complicated but when programmed properly it will have its advantages

What do you like best? - Lately they introduced a social listening dashboard which is really nice to follow FB pages and repost messages. - Gives you insights about the people and companies visiting your website. What do you dislike? It's quite difficult to start with. It takes a lot of time to find out how the tool works and program it to make it useful for your website/company. Recommendations to others considering the product When you are implementing the tool, get someone to ...

A great platform for any user with some level of tech savvy

What do you like best? The API is solid, meaning integrating with other platforms is a snap with the help of your dev team. The UI is good and pretty intuitive. A lot of work has gone into the help docs and knowledgebase and you can pretty much learn the platform inside and out that way. This reduces the need for expensive training offered my most competitors. If you do need support, they're responsive and helpful as expected. What do you dislike? While the API is great to connect ...

Deep, complex automation

What do you like best? On the surface it's a copy of Mailchimp with some automation, but it's really a deep automation tool built for enterprise level marketing. It takes quite a learning curve to learn how to use it's extensive powerful tools, but once you do it lacks absolutely nothing feature wise. Send times are fantastic, delivery rates are great and it never fails to send an automated email that is suppose to go out. What do you dislike? The learning curve is steep. There is a ...

Better integration with most CMS platforms

PROS & CONS What are the best aspects of this product? The integration with other third party software applications is high. Since it does not have content management solution (CMS) we can outsource from other CMS platforms such as WordPress. This way, we are able to satisfy the needs of our clients as it does not matter where they host their website, SharpSpring integrates with all. It has an easy setup and interface which makes it easy to get started. Also, the pricing plans are easy ...

Marketing Automation Capabilities Sell SharpSpring

What do you like best? The marketing automation capabilities are great for reaching all of your site visitors. The all inclusive abilities to build out your forms, emails, and email funnels, along with reporting and integration with Salesforce are key. What do you dislike? Email deliverability has had some issues, but that has also occurred with other providers. Also, if you're custom coding your emails and run into issues with rendering, it's more of a hassle to get fixed than if you ...

Great value for money!

What do you like best? The system offers all functionality needed for SME marketing auotomation. It is pretty straightworward in use, support and documentation are very helpful. The system is flexible which makes it easy to combine and connect with other systems. Great value for money. What do you dislike? We have not experienced cons yet, however the standard number of pageviews in the licence could be a con. What business problems are you solving with the product? What benefits have ...