SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Incredible value for the cost and features

What do you like best? One of the things I like best about Sharpsring is the no monthly contract feature, as well as the inclusion of all the features for one standard cost. The VisitorID feature is incredibly useful for sales teams. What do you dislike? I don't like that there's no option to have the contact list default to hottest leads first. What business problems are you solving with the product? What benefits have you realized? We use if for email marketing, social media ...

Everything is fantastic with SharpSpring!

What do you like best? This tool allows us to build forms and embed them onto our client's webpage with ease. It also provides dynamic forms that will enable our clients to gather more information about their leads.! What do you dislike? The reports and analytics are not detailed, although they provide the performance of campaigns. It misses the specifications on minute details of the strategy.! Recommendations to others considering the product It offers cost-effective pricing ...

SharpSpring is a constructive marketing platform

What do you like best? I work as a Digital Marketing Manager at e-intelligence, my team has to work with SharpSpring for our marketing activities. After using it for a quarter, I can say that subscribing the software is a very good decision for my business. Few points that I liked about the software: 1They provide great customer service, 2 The initial training facilitates getting acquainted to the software, 3 It is an easy-to-use software, 4 It gets upgraded over time, 5 They ...

Gets the job done but can be very unpredictable in terms of reliability

What do you like best? It's great that multiple people can be in any given email at once with the ability to change and edit the content. What do you dislike? The major pitfall of Sharpspring is that your ability to use the platform depends on your account's "health." It seems almost unpredictable to predict your account's health and they'll simply lock you out without any warning. Then it is extremely difficult to get back into it because the customer service can be slow moving. ...

Such a good idea but...

What do you like best? Sharpspring has terrific customer service, something I can really appreciate. I get answers to my tickets right away, and if I need something faster, I can always make a phone call. What do you dislike? This platform is the opposite of user-friendly, the opposite of intuitive. Its a good thing they have great customer service, because I need it all the time. What business problems are you solving with the product? What benefits have you realized? We hoped to ...

SharpSpring is a powerful, affordable, and an efficient tool for everyone

PROS & CONS What are the best aspects of this product? • It offers behavioural-based email automation for personalized messaging. With the help of this feature, we were able to determine the cost of a lead. It also aided us in reducing the unaddressed customer complaints. • This tool allows us to build forms and embed them onto our client's webpage with ease. It also provides dynamic forms that will enable our clients to gather more information about their leads. • The technical and ...

SharpSpring, the marketing automation leader, by a long way.

There's no doubt that the 'automation' market now has a lot of great players, and with good reason, customers need a huge range of solutions depending on size, growth etc.We've worked with several, from the old world CRM players like Salesforce to big new automation platforms like HubSpot. They were all fine companies that did certain things well, at a high cost!Nothing compares to SharpSpring for scale and scope, everything is in one place (content, email, social, crm, roi etc) with ...

Complicated, Weak Design and Poor Support

What do you like best? If I had to choose one thing I liked about this software, it's the anticipation that it would help grow our business. That too was a letdown. What do you dislike? There are a lot of problems with this CRM. Let's start with the Chrome extension. It's lightweight in features and really serves little purpose. We use Full Contact instead. Then we have their Android app. It's a joke and a complete waste of time like the rest of this software. Sharpspring itself is ...

SharpSpring has helped managed much of our needs

What do you like best? You are able to control a lot of what needs to be done within one platform. The emails have been of the most use to our company. What do you dislike? There is a lot of lagging and interruption when using the website. It is not always a problem but when it is it's a big issue. What business problems are you solving with the product? What benefits have you realized? We mostly manage our marketing campaigns and emails through SharpSpring. The emails have helped ...

Basic Marketing Automation. Slow system.

What do you like best? This is the only software I’ve used for this before, but it’s nice to have all of our contacts in one place and automate our marketing emails. What do you dislike? The email templates are impossible to work with and everything takes forever to load What business problems are you solving with the product? What benefits have you realized? The biggest benefit is having all of our contacts in one place and being able to sort them into different groups.