SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

It has everything we need for Marketing Automation

What do you like best? It has everything we need. The software has an intuitive interface, with the Sales and Marketing split into two areas. The automation visual workflow tool is excellent for creating perfect automation, there are plenty options to use as triggers. The links between the CRM and the campaigns are excellent. What do you dislike? The testing of emailers uses Litmus (for extensive tests. You do get some tests for free, but it would be good if the extensive tests were ...

Best Alternative to Hubspot

What do you like best? I love the ability to assign negative points in lead scoring so I can take leads back from sales and return them to the funnel for nurturing. I also love that the CRM allows for multiple pipelines and provides a user friendly way of tending to the funnel. What do you dislike? Sometimes the updates catch you by surprise, but the support is really good so it's usually a non-issue. Recommendations to others considering the product Spend the time to build out ...

Great integration of sales and marketing

What do you like best? Marketing modules are great in order to create and send content to our leads. Also, you can have statistics about the content you are sending and it gives you a clear idea about what is working best. Sales modules help us in order to administrate our sales opportunities according to the stage leads are. Also, you can have access to a variety of sales reports that are excelent to our indicaterors. What do you dislike? Sometimes I have troubles attaching files ...

Excellent all around CRM/marketing automation tool at an afforable price

What do you like best? Ease of use, customer support, online help What do you dislike? template/email builder could be improved What business problems are you solving with the product? What benefits have you realized? SharpSpring enables our marketing agency to assist a variety of clients to grow their businesses and maximize outreach and engagement.

Solid marketing automation platform

What do you like best? Easy-to-use platform that makes marketing automation simple for both our agency and our clients. Great partner agency program that provides huge value for us. Some of the best SharpSpring features include: VisitorID (the ability to see which individuals and companies and looking at your website, detailed email reports, visual workflows, and pre-designed email templates. What do you dislike? SharpSpring is not as robust as other marketing automation platforms. ...

Useful tools for someone new to marketing

What do you like best? I have found the product very useful and the tools & training provided are amazing. The support is above and beyond my expectations. I am just starting out in a new position for marketing but I am not new to sales or using a CRM and this provided me exactly what I need for maintaining and converting leads for myself and our customers. The integration into various API's, Google ads & Zapier make this a must have . What do you dislike? I have only come across a few ...

Easy to use and delivers plenty of marketing automation features.

What do you like best? The ease of use plus the drag and drop. Sharpspring is easy to use as long as you spend the time required to learn how it works - this is really the same for any platform. I found the customer support invaluable (who doesn't? and I was always able to figure out solution working with the support team. The platform has tons of features and it pretty much does everything you'll want to from a marketing automation perspective. What do you dislike? Handy to ...

Very Comprehensive Marketing Automation Platform

What do you like best? SharpSpring is fantastic! It has so many features that it is easy to use as your dashboard for everything. It also integrates very easily with other apps and programs, making it even more functional. The customer service is bar none. What do you dislike? If you're not very tech savvy or are new to this type of software, it can be a little overwhelming. There are SO many features that it creates a bit of a learning curve. There are also many different ways to ...

Good value for the price

What do you like best? Their email workflow set up and logic is really great. To get a similar functionality elsewhere you'd have to pay a lot more than they are charging, so the value is good. They also help provide a really easy life of the lead feature that we find very helpful. The integration with the forms and site traffic based on campaigns is also very helpful. What do you dislike? Their email builder has always been tricky to deal with. It's not impossible, but if you know ...

A app

What do you like best? Easy to use all system functions and have integrated CRM What do you dislike? There is still a need for automation for CRM and automation for tasks. What business problems are you solving with the product? What benefits have you realized? We use in every organization and also with our customers launching products.