SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

FullFledge CRM & Marketing Automation

What do you like best? I love the concept of the fully functioning CRM and Marketing Automation. The platform can be integrated well with calendars and our other platforms. The service and trouble shooting is very good. What do you dislike? I don't think they have worked out all of the kinks on the platform in terms of understanding how all of the integrations work. Recommendations to others considering the product: It's not perfect, It's still challenging. What problems are you ...

Highly functional automation tool and CRM with a huge range of features and a very strong ROI

What do you like best? We've been using SharpSpring in our business for nearly 3 years. We use it to get to know our customers behaviour, analyse their activity in emails, on the site, downloading, etc. then we use that information to marketi back to them. The ROI is astounding. Recently SharpSpring has introduced social posting and listening which is amazing. It even includes Visitor ID so it has replaced Constant contact, Lead forensics, Sprout social, and our Salesforce software as we ...

Mostly Great

What do you like best? The Marketing Automation and CRM tools are very easy to use and train others on. What do you dislike? The social media integrations are still very lacking and tend to post in odd ways. Support was previously spotty, but has improved of recent. What problems are you solving with the product? What benefits have you realized? SharpSpring allows us to have a one-stop CRM and Marketing Automation platform that anyone in our Client Services division can use. Our ...

Everything a Small Business needs in a Marketing/Sales platform

What do you like best? I chose the SharpSpring platform at the beginning of 2018 as it appeared to have anything of value that Hubspot offered for almost half of the annual cost to us. Aside from a wide range of robust features, they have great support ticketing systems, guides and feature voting system. You may see a lot of reviews against their support but this is because agencies haven't offered their customer's direct support access to SS. The list builder and automation are ...

You know the saying you get what you pay for...

What do you like best? The cost is the by far the primary benefit. Sharp Spring is very affordable. It is a good tool for an organization of any size looking for marketing automation. Several people at the company use it and we share the same opinion, it is robust and has lots of features. What do you dislike? Small edits to landing pages and emails can be frustrating as the system seems to auto-focus/zoom into the selected content and then resizing/re-focusing again. The software is ...

There's no better platform out there in terms of price, features, flexibility and scale.

What do you like best? SharpSpring connects everything together and saves a huge amount of time. There's no better platform out there in terms of price, features, flexibility and scale."There are a lot of features. Almost too many, actually. I can't imagine a company that could possibly use all of them successfully. Regardless, it's nice to know the option is there if a situation arises in which a certain feature becomes useful. My favorite function/feature has to be the lead tracking ...

Useful for Tracking

What do you like best? I like that as a marketer I have numbers to track in many platforms and Sharpspring creates a dashboard where I can have the majority of my numbers in one place. What do you dislike? I dislike that the platform is slightly complex to learn. There is so much information in so many places. It can be challenging to navigate. What problems are you solving with the product? What benefits have you realized? We are saving time by having all of our tracking located in ...

Feature-Rich and Excellent Customer Service

What do you like best? SharpSpring has the best customer service out of any software company I've ever worked with. All questions have an initial response within 15-30 minutes. Not only that, but everyone is above and beyond helpful. The software itself allows users to track where leads came from if/when they become a client, everything in between and everything after. Way too many features to list here! Truly powerful. What do you dislike? This is minor in my opinion - but I have ...

Ease of use

What do you like best? As a developer, the ease of integration is key. As a marketer, the ability to set up targeted automated responses, with dynamic content is amazing. We use the visual automation to build these processes out, making it a super easy and way to get content to the right people. What do you dislike? Not much to dislike. As a neat freak the only thing I would like to see is categorisation of the forms. Recommendations to others considering the product: Its a no ...

SharpSpring Reviews.

What do you like best? SharpSpring is anything but difficult to utilize, comprehend and powerful advertising mechanization and CRM programming. Permits speedy acing of the nuts and bolts - the email advertising and deals pipeline usefulness of the stage. The email creation part of the product from email structures to work process manifestations is consistent and extremely straight forward. It enables us to follow drives, make associations through custom work processes, and follow deals ...