SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Very satisfied with this software

What do you like best? Variety of useful tools and features & extremely kind and helpful support staff. What do you dislike? some aspects of the software could have been more intuitive. What problems are you solving with the product? What benefits have you realized? Our Team's inbound lead tracking, sales process, customer relationship management, and more.

SharSpring System

What do you like best? The features are amazing and the cost is so reasonable! would recommend to anyone! What do you dislike? everything is great, few more features could be added but sharpspring do listen to customers What problems are you solving with the product? What benefits have you realized? email, crm, social media automation! pretty much anything digital marketing

Great for marketing automation

What do you like best? I enjoy all the customized marketing automations available through the system, and like that I can track and measure everything. When I have a question or need advice on the best way to do something, their customer support team is always responsive and helpful. What do you dislike? The biggest miss for us is the trackability for accounts that are synced with Outlook. We want to be able to see the opens, reads, forwards, etc on emails sent from the Outlook mailbox ...

Great option for powerful yet affordable marketing Automation

What do you like best? The platform is easy to use and has very robust features that allow for complex marketing messages. The tool is on par with more expensive and more complex platforms, making it easy to utilize, especially for smaller businesses. What do you dislike? Understanding the automations is sometimes difficult and the email builder can be quirky. What problems are you solving with the product? What benefits have you realized? SharpSpring has allowed us to send smarter ...

Powerful marketing automation tool

What do you like best? I like the nice user interface that SharpSpring has. I also found its reporting features are very detailed which is helpful to marketing teams in making decisions. What do you dislike? I haven't found anything, in particular, I dislike about SharpSpring. SharpSpring support has always been there to help me whenever I encountered difficulty. Recommendations to others considering the product: SharpSpring is a great tool to include in a company's marketing ...

Most complete Marketing Automation CRM on the market

What do you like best? The full package, almost everything you expect is possible within the CRM What do you dislike? The overview in for example the forms folder. It would be great if you could create extra folders and folders within folders to maintain a clean workspace. Recommendations to others considering the product: Check the need for implementations with other tools if you are a B2C company, not all tools integrate easy. What problems are you solving with the product? What ...

No Data Integrity

What do you like best? Marketing automation features are fantastic. What do you dislike? There is no data integrity with SharpSpring or escalation process to fix issues. Email reports contain terrible data that does not match between internal and exported reports or life of the lead data. Customer support reps aren't empowered to make decisions OR escalate requests to upper management, and when you do finally get in contact with someone from management through digging for an email, ...

Not what we expected

What do you like best? Seems like a clean interface. Easy to find prior emails and tasks for the day. What do you dislike? There has been a lack of customer support. Many members of the team that work directly with the site at all times experience issues that are not resolved by the Sharpspring team. Always sent to the next person and no one helps. See Chris Fleming review for more information. Recommendations to others considering the product: Make sure to have a rep that ...

The best choice for marketing automation and customer relationships

What do you like best? Being able to track our paid marketing efforts and then automate clear and relevant messages is a huge win for us. SharpSpring really ties everything together in one platform. What do you dislike? The only downside is having to use 3rd party apps for a few integrations. What problems are you solving with the product? What benefits have you realized? Having all our customers in one place and the ability to see what marketing materials they have received or ...

Best solution for SME

What do you like best? Rich functionality at a price SMEs can afford. I used to have a separate marketing automation and CRM solution, but Sharpspring combines the two into an easy-to-use product at a fair price. What do you dislike? It can be a bit glitchy and some fields can't be customised, which is limiting. What problems are you solving with the product? What benefits have you realized? Tracking prospects through the sales and marketing funnel. Email reporting.