SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Absolute best customer and technical service

What do you like best? SharpSpring is very user friendly and if we ever have questions they get back to you right away. You are actually emailing or speaking directly right to the person helping you. Also they are very open to suggestions in how to make their platform even better and then implementing those changes when able. What do you dislike? Can't think of anything we haven't liked What problems are you solving with the product? What benefits have you realized? Having ...

The perfect support for our lead generation efforts

What do you like best? Sharpspring helps us gain tremendous competitive advantage thanks to it's capability to store relevant information and use it in communication efforts. What do you dislike? It would be great if it would be easier to move fields from contact to account level, but I understand that this is easier said than done. What problems are you solving with the product? What benefits have you realized? We use it to support our full customer journey, from ...

Top notch customer support

What do you like best? The product is very easy to use, has great features, has everything we need and more for email marketing, and comes with top-notch customer support . What do you dislike? I wish there was a more robust social media section to this platform, but we use Hootsuite as an alternate. Recommendations to others considering the product: If you’re considering using SharpSpring, make sure to do a demo and you will see how thorough the program is and customer ...

SharpSpring Provides a Great Insight

What do you like best? The ease of use of using SharpSpring is fantastic and surpasses other tools I have used in the past that can feel quite clunky and outdated. The snapshot and quick insight it gives you is fantastic. All in all a fantastic product. It solves the problem of knowing what to prioritise from a prospecting perspective and giving you a real time insight of how your potential customers are interacting with you. Overall, it is a fantastic solution to the lead nurturing ...

Exceptional platform with limitless functionality

What do you like best? SharpSpring customer service is very helpful and listen to customers, frequently implementing new features based on user feedback. What do you dislike? Can be overwhelming to navigate all the areas. What problems are you solving with the product? What benefits have you realized? We use SharpSpring to track user journeys, web leads and, manage email automation.

Sharpspring review

What do you like best? Being able to integrate a wide variety of marketing and sales aspects into one system. What do you dislike? The social planner currently has no feature to place a tracking code, which a tool like SEMRUSH does have. What problems are you solving with the product? What benefits have you realized? With the use of Sharpspring we are able to automate our marketing actions and have a greater insight into our ROI on these.

Awesome Marketing Automation Tool - Amazing Pricing!

What do you like best? The cost for what you get. We literally replaced so many individuals tools because we can do it all in one place now with SharpSpring. What do you dislike? It can get costly if you are managing a ton of clients and do marketing automation for all of them. However, still their pricing is super competitive as compared to other tools in the industry. Recommendations to others considering the product: Get the demo! If you haven't had one in a while , get ...

Everything a Small Business needs in a Marketing/Sales platform

What do you like best? I chose the SharpSpring platform at the beginning of 2018 as it appeared to have anything of value that Hubspot offered for almost half of the annual cost to us. Aside from a wide range of robust features, they have great support ticketing systems, guides and feature voting system. You may see a lot of reviews against their support but this is because agencies haven't offered their customer's direct support access to SS. The list builder and automation are ...

The Perfect Automation Tool for Agencies

What do you like best? SharpSpring provides the same functionality as larger well-known automation/CRM platforms but costs a fraction of the price. The tool gives agencies the chance to sell to clients at an affordable cost that provides robust marketing automation and CRM capabilities. What do you dislike? The landing page builder needs to be more robust and user-friendly. Recommendations to others considering the product: Have a plan on how you will sell to your clients. ...

Maintaining Database Quality is too Difficult

What do you like best? The interface is easy to understand and requires little training for basic procedures. On boarding is relatively easy. What do you dislike? They place a great deal of emphasis on email deliverability and list quality but provide no tools or real expertise to help you. If you are unfortunate to have a new client come on board with some spam traps in their data their solution is like killing a fly in an arena full of people with a machine gun. They will require ...