SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Great Marketing Automation Platform

What do you like best? We switched from Pardot and have not looked back - it's a better program & is easier to use. It doesn't hurt that it's a fraction of the price and that the customer service is exponentially better. What do you dislike? It's nice that we can connect our SalesForce, but I do wish that SharpSpring offered a bit more in the way of custom reporting so we could switch entirely to their CRM. Recommendations to others considering the product: Definitely worth a ...

SharpSpring has lots of useful features and capabilities

What do you like best? SharpSpring brings many tools together in one place. You can manage contacts, send emails, create landing pages, track campaigns, etc. All in the same easy-to-use interface. What do you dislike? The WYSIWYG editor for making emails and pages can be tricky to use. Takes some getting used to. What problems are you solving with the product? What benefits have you realized? It helps to be able to manage the many facets of marketing in one place. Sure, we ...

Intuitive Interface

What do you like best? Its intuitive interface is easy to understand and use. We recommend SharpSpring to all of our clients. The analytics are comprehensive and provide real-time data for our marketing initiatives. What do you dislike? The design interface is clunky. Its challenging to reduce padding. The fonts can be buggy. Creating layouts that don't look awkward and unappealing due to odd spacing issues, lack of columns, lack of customizable areas is more challenging than it ...

Helpful For Sales Automation

What do you like best? email templates, support team, workflows/action groups, tracking ease, etc. What do you dislike? It can be a bit difficult to use, especially at first, even after the certification classes Recommendations to others considering the product: It's great - getting certified is worth it and the support team is very helpful What problems are you solving with the product? What benefits have you realized? Sales Automation and better tracking. We market ...

The great disruptor

What do you like best? The UI is friendly. Sharpspring helps to stay on top of our opportunities and helps deliver our clients leads in a timely manner. We are using the data to drive automated communication that are both meaningful and relative. What do you dislike? It has its quirks like all Martech SaaS. I’d like to see the email and landing page creator improved. I’d also like to see their mobile app improved to be able to more than just CRM. Recommendations to others ...

Marketing Automation that works

What do you like best? SharpSpring is easy to learn and easy to use. It has an extremely powerful set of features and is priced to make it very accessible for agencies. What do you dislike? I have yet to find a downside beyond the occasional clunky builder tool. What problems are you solving with the product? What benefits have you realized? SharpSpring has elevated our own marketing and the marketing we do for clients. It's a great tool and the pricing model means it can be ...

Sharpspring Overall Good Marketing Automation

What do you like best? Sharpspring is a good choice for small businesses or agencies who are okay with sacrificing a shiny polished user interface for features and more affordable pricing. What do you dislike? If you are building graphic-driven emails, you'll find that the thing which needs most improvement is the Sharpspring media library. It feels outdated and is kind of frustrating to uses. Recommendations to others considering the product: In my experience, Sharpspring ...

Intuitive Marketing Platform

What do you like best? Using SharpSpring has allowed me to zero in on contacts who are most heavily engaged with our company for potential sales and continued member growth. I have also been able to efficiently analyze segments of our overall user population who are unengaged and create new, fresh ways of boosting their engagement. What do you dislike? The rigorous algorithms used to determine how engaged or unengaged contacts are was off-putting at the start. As I got more used to ...

Measure SEO and Rankability of Websites

Easy to use

What do you like best? The CRM system works great and easily syncs up with my website. It was easy to set up a system that allowed me to score leads and I'm finally able to see what keywords generate those leads from Google Ads. The email automation function is fantastic and has helped us stay engaged with prospects. We often get lost prospects re-open their conversations with us as a result of this. What do you dislike? Would be great to have more options to customise and ...