SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Great marketing automation and intuitive navigation

What do you like best? I like how SharpSpring is setup and looks. It makes navigating through the system easy. Their help team is phenomenal. They are quick to respond, find an answer, and also have a feature request system. Their knowledge base is also pretty robust. . What do you dislike? I find the email builder a bit finicky and I also don't like the task manager list. It's basically just a long list of email communications. It does not include information regarding opportunity ...

Simple and elegant tool

What do you like best? SharpSpring brings together both marketing and sales together in one platform which makes easier for both teams to coorsinate efforts and bring more revenue to the organization What do you dislike? The tool is still evolving so it lacks some features Recommendations to others considering the product: An excellent marketing automation and CRM to track each and every leads What problems are you solving with the product? What benefits have you ...

Easy to use, Impossible to not

What do you like best? I like that SharpSpring is very easy to use, and if you don't know how to do something they have top-notch support, a great help section and awesome tutorial videos. The CRM is also very helpful for tracking all of the opportunities and origins of those opportunities - It allows us to know where our traffic is coming from and invents in advertising that is working What do you dislike? There are not many negatives when it comes to SharpSpring What problems ...

Best CRM software yet!

What do you like best? Compared to other CRM softwares it's very easy to use & organized which is really helpful when trying to be proficient and efficient in your daily job! What do you dislike? The only thing I wish it had was the capability to look clients up by phone number. Recommendations to others considering the product: Do it!! What problems are you solving with the product? What benefits have you realized? It's helped keep all my tasks in one place and easy ...

Excellent for prospecting all the way to closing

What do you like best? The product is great but the best thing about this company is their customer service. The team at SharpSpring is second to none in being helpful. What do you dislike? Some aspects could be a little more intuitive for us less tech-savvy people but their customer service team promptly gets you any answers and help you could need. What problems are you solving with the product? What benefits have you realized? Sales pipeline tracking and organization.

CRM and Marketing Automation at an Affordable Price

What do you like best? Sharpspring has the CRM and marketing features needed to actively track and nurture prospects and monitor the sales pipeline at an affordable price. Since the pricing is not based on the number of users, our entire team has access to help keep the client records up to date and to monitor the success of specific campaign strategies. What do you dislike? The drag and drop editor for the landing pages and emails have built in padding and spacing that can be ...

The best marketing automation platform

What do you like best? I have used Hubspot, ZOHO & Marketo and Sharpspring is easy to implement and get going right away. It is less expensive than the big boys and handle everything that In need to have it do. Happy What do you dislike? This is one I had to think about for a while. Nothing really jumped to the fore front. Their support is amazingly thorough and quick to respond so it isn't support. I can't think of it. Recommendations to others considering the product: If ...

SharpSpring succeeds in providing a user friendly experience

What do you like best? SharpSpring is very helpful for those in sales automation. SharpSpring provides a virtual classroom that lets user learn how to use it and provides many different help pages that provide in great detail how to help with whatever you may be stuck with. Sharpspring also provides excellent customer service, when emailing any of their customer service emails, I never waited longer than 30 minutes to hear back. What do you dislike? There isn't much to dislike with ...

Great for Sales

What do you like best? We mostly like how Sharpspring can handle lead nurturing. It's nice to have a system warm up a qualified lead before we get a sales person involved. What do you dislike? Some of the features and integrations can be a bit complex and difficult to use. Recommendations to others considering the product: It's definitely great for tracking leads and helps us with the lead nurturing process What problems are you solving with the product? What benefits ...

Solid Software

What do you like best? the tracking capabilities are very extensive What do you dislike? Contact Manager primary menu doesn't show enough data about the contacts. Recommendations to others considering the product: Competitive with salesforce, needs more built out but much better on pricing What problems are you solving with the product? What benefits have you realized? Marketing, campaign tracking, visitor identification