SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

SharpSpring is a great marketing automation solution for agencies

What do you like best? My favorite part of SharpSpring is the ability to manage all of your marketing automation clients from one platform and one portal. What do you dislike? EDITED MY REVIEW: SharpSpring changed their billing system in November 2019 and did not notify me of the new fee structure, because I was unsubscribed to marketing emails. They now charge 3% to accept credit cards and 50 cents to accept ACH / bank payments. They did not charge these fees before. I've never ...

So Impressed With This Software

What do you like best? I love that this is truly an all-in-one solution. Before Sharpspring, my team and I were juggling several different programs. This was expensive and time consuming and honestly, a hassle. At first, Sharpspring seemed too good to be true, but the software and the people behind it have really come through. We bought it to sell to our clients and ended up using it to streamline our entire marketing and sales process as an agency. They are also constantly adding new ...

SharpSpring is EXCELLENT Value!

What do you like best? SharpSpring has 80% of the features of HubSpot at 20% of the price. It is high value, and has the big capabilities and the most important features. LOVE their customer service, too. What do you dislike? Some small features are missing, but nominal. What problems are you solving with the product? What benefits have you realized? Solves the need for growth, CRM, sales pipeline, email nurturing, lead scoring. Benefits are prioritizing sales prospects, ...

SharpSpring Review

What do you like best? I like that this platform has so many capabilities for marketing, pipeline tracking and for emailing. It helps as we can handle a lot of functions within one platform. Many of our clients have found that they can eliminate unnecessary platforms because of the switch to SharpSpring. What do you dislike? I dislike that it can be a little hard to learn in terms of user-friendliness. As we work with clients it can take some time to catch them up to speed. ...

An amazing tool to improve your sales and marketing efforts

What do you like best? SharpSpring is a very organic instance. I mean, any person can use the sowftware without big notions of technology. I love the fact that i can made automatizations for marketing and for my team sales. Is perfect for those who wants a powerful CRM to make their sales process more easy and controled. Also, i'm from Mexico and as you can see my english is not very good, but the support team is incredible and they always help me to solve my doubts or any trouble ...

Great Marketing Automation Platform

What do you like best? SharpSpring is the first all in one solution that really does do it all for our clients and our firm itself. We love having one system to learn for all of our clients! What do you dislike? The landing page editor and form builder can be difficult to use, but we have been told a re-design is on the way. What problems are you solving with the product? What benefits have you realized? The savings our clients receive from having an all in one solution, ...

Glad My Company Chose this Software!

What do you like best? We had some issues with setting up users, but support is responsive and eager to help out. Overall good customer support so if we ever do have issues we know that someone is there to resolve it. Being able to track and see when our potential/current customers have opened our mail has helped improve our communications which is something we needed.  What do you dislike? There are an overwhelming amount of featuers. Simplifying it and making them more user ...

Great alternative for marketing automation

What do you like best? Customer support is simply fantastic. You will receive an answer in less than 30 minutes during working hours. We have had this good experience since 2016 when we started working with Sharpspring. What do you dislike? The landing page editor could be improved. Minor coding knowledge is required if you want to do some improvements. Recommendations to others considering the product: Try to use it with at least 3 clients. That way, the cost is really ...

Reasonably Priced, Fully Capable Automation and CRM

What do you like best? The integration of the CRMand marketing automation creates seamless transitions between my company's marketing and sales teams. What do you dislike? The backend was a little slow at one point, but that issue seems to have been resolved. What problems are you solving with the product? What benefits have you realized? The CRM helped take our sales to the next level with opportunity tracking and automated notifications.

Robust Sales and Marketing Automation

What do you like best? SharpSpring incorporates a lot of different areas of sales and marketing automation on one platform. Their customer service is excellent and quickly roll out new features. What do you dislike? SharpSpring's user interface is user friendly, however there is so much to the platform it takes a bit of time to learn all that it can do. Their account managers, support team and product specialists are incredible at getting you the resources you need to succeed. ...