SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

All in one solution

What do you like best? What I like most about this software is how it provides a comprehensive solution, not only for our clients, but for us as well. Before this software, we had no CRM or easy way to organize our sales/marketing funnels. We had logins for many different platforms to keep track of. Now, everything is in one place and all the data is streamlined. What do you dislike? Because it’s so comprehensive it does take time to learn. The other major con is that it does not ...

Great Marketing Automation Tool

What do you like best? I love having a view of all email engagement, all web pages visited, all forms submitted for a single contact in a single view (Life of the Lead) What do you dislike? The trigger criteria & filters can be a bit frustrating/limiting and I wish adding a contact to a list was as easy as running a query against a database. What problems are you solving with the product? What benefits have you realized? Anytime there is a repetitive marketing task that can ...

User friendly automation platform with many features

What do you like best? The user interface is easy to understand and Sharpspring's onboarding process helped us get it up and running pretty fast. What do you dislike? I think some more extensive exclusion options in the automation workflow would be nice. For example, to avoid a user triggering several workflows at the same time and getting several email follow ups instead of just one. Recommendations to others considering the product: Think about possible CRM integration ...

Why I love SharpSpring!

What do you like best? I love SharpSpring for its agency focus. There are many marketing automation platforms, but SharpSpring is specifically designed for agencies like ours to best serve our clients. It is a critical distinction for us in assisting our clients, and, combined with their attractive price point and feature-rich platform, it made ShaprSpring a. no-brainer. I also like the number of tutorials, get started videos, etc that are available, in addition to our dedicated ...

A SharpSpring User for Three Years

What do you like best? The automation system is very intuitive to use and provides a plethora of options to help build customer profiles. Setting up and customizing workflows is very easy with the user-friendly interface. SharpSpring reporting is also extremely helpful when evaluating the effectiveness of email campaigns. I'm very happy with the importing feature as well -- very clean and seamless. What do you dislike? Template format sometimes changes depending on the email ...

Marketing automation has never been easier

What do you like best? SharpSpring has helped me meet my work objectives. It allows me to create e-mail marketing campaigns, analyze my PPC campaigns, create landing pages, track leads and much more. It's an essential tool in my day to day work. What do you dislike? Al principio puede ser un poco complicada de usar, pero basta con tomar las lecciones del aula virtual para descubrir su potential. Recommendations to others considering the product: The interface may seem a ...

Inexpensive marketing automation for agencies

What do you like best? Great price point for digital marketing agencies. Excellent tracking easy to set up forms on website. What do you dislike? The email editor is dated and doesn't keep up with competitive email services like MailChimp. What problems are you solving with the product? What benefits have you realized? Automation of marketing efforts such as automatically tracking visitors to website and getting them on email drip campaigns for nurturing prospects.

An cost-effective solution

What do you like best? Simple and easy-to-understand pricing. Include most important functions for marketing & sales automation. Responsive support team. Agency partner option. What do you dislike? Design not intuitive. Weird bugs happen often that adds to our work. Need to deal with support team a lot. And some problems take a lot of time to solve. They keep adding new features without improving the current ones much. What problems are you solving with the ...

Adonis and SharpSpring

What do you like best? What I find to be most helpful features about SharpSpring is: lead tracking/scoring, email creation and personalization, and they are evolving. They seem to always be looking for ways to enhance their service. What do you dislike? I think one thing I can suggest would be improvement when it comes to organization of the automation list. I would like to see more ways to categorize. What problems are you solving with the product? What benefits have you ...

Excelente software

What do you like best? Facilidad de uso y los planes para agencia son muy convenientes. What do you dislike? Que me subieron arbitrariamente los precios y que no fueron flexibles con un cliente que tenia bases de datos compradas, lo que me hizo perder mucho dinero. Recommendations to others considering the product: Es un excelente software, precio y calidad muy buenos y planes para agencia. What problems are you solving with the product? What benefits have you realized? ...