SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Great Platform, even better Customer Support

What do you like best? The platform is easy to use and VERY intuitive. We have used other marketing automation platforms and this one fit immediately. Their customer support is AMAZING! We still occasionally have questions and their support answers very quickly. What do you dislike? Their Social Media component still has a little way to go, so we still do use other tools to post, reply, and monitoring. Recommendations to others considering the product: Be sure you are ready ...

The complete package and the excellent service convinced us

What do you like best? Easy to operate The easy handling is one reason why SharpSping is a favourite of mine. All functions are clearly arranged and can be called up intuitively. SharpSpring offers functions for marketing and sales. If these are different teams in your company, access to the relevant functions can be restricted. Monthly subscriptions Another point that is a clear advantage in my opinion are the monthly subscriptions. Most competitor tools bind you for at least ...

Love this product for Marketing Automation, CRM and Sales Tools!

What do you like best? The software has so many awesome features, including my fave, "Life of the Lead", where you can see all the actions a lead took from start to finish. The company is always improving and adding in new features which makes it a great value. It truly is a "complete sales & marketing platform" having everything from a sales pipeline, to scheduling social media posts, to your traditional email blast marketing. Another feature I love is the Dynamic Email Marketing ...

SharpSpring is the perfect small to midsize marketing agency tool

What do you like best? The product is always growing, with new features added fairly frequently. What I love the most though is the incredible service you get with it. I cant think of any other software tool that has given me this level of support What do you dislike? I prefer different layout colors, but that is all I can think of. Recommendations to others considering the product: Very easy to test out. No long term contracts, easy setup, plenty of support. What ...

Sharpspring support is top-notch

What do you like best? Sharpspring support is some of the best I've seen in the tech industry. What do you dislike? It's very hard to integrate on behalf of our clients. Recommendations to others considering the product: Sharpspring has a lot of potential, offering businesses of any size a cost-effective option for creating sophisticated marketing campaigns. Sharpspring's support is top-notch, however, I do have to contact them A LOT. Integration can be a beast if you are not ...

Worth every penny

What do you like best? I really like how it is able to put a couple of our other platforms together under one umbrella. The open API allows for easy integration. It's sales and marketing tacking gives you excellent insight into how your sales process is handling the leads that your marketing effort is attaining and then helps give you numbers to analyse the success of the funnel. The smart emails feature is the favorite aspect from our employees view because of the ease of sending ...

Great Value and Continuous Improvement

What do you like best? SharpSpring is a great one stop shop for full stack marketing and sales. It covers all the core features we need to design and execute inbound and outbound campaigns and programs. While at any one point in time, any solution may have a better individual feature, but SharpSpring offers "90%" of the features we need for "30%" of the cost of some of the other top marketing automation platforms. We also think "Marketing Automation" is in some ways the wrong category ...

SharpSpring is the best

What do you like best? Tracking ROI and campaign reporting is by far my favorite feature within SharpSpring. With simple UTM code functions and campaign tracking, we can now better focus our marketing efforts and dollars because of SharpSpring's campaign reporting. The email design and automation options are pretty incredible as well. Our agency went from having no automation experience to recommending it to a big chunk of our clients. We've been able to do a better job of immersing ...

Finally a software that give value for money and a much better workday.

What do you like best? SharpSpring is very easy to use and has been a success from day one in our company. Even the customers give us better feedback after we started to use SharpSpring. Our eNPS are also better thanks to SharpSpring. What do you dislike? We use SharpSpring in english language and it work out good, but would love to have it in Norwegian. Recommendations to others considering the product: We used a lot of resources to find a good CRM and Marketing Automation ...

Simple, yet Effective Software

What do you like best? I was able to find and format my different graphics and metrics to create and update monthly status reports for clients of ours. I especially appreciate the different sizes and formatting options for different metrics. What do you dislike? While the structure was helpful, there were a few aspects that I felt were limiting especially in terms of designing and structuring landing pages and changing certain features to more aptly fit different themes and ...