SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Accessible, powerful small business automation platform

What do you like best? We use SharpSpring for our own marketing as well as for clients in various industries. As mostly small to midmarket businesses, they're surprised by the functionality we can offer them at a reasonable price. Our staff appreciates the ease of setting up an automation in SharpSpring, and that they're always adding wide-ranging new features to expand the services we can offer new and current clients. What do you dislike? More landing page templates and an easier ...

SharpSpring - a great email marketing tool for all!

What do you like best? SharpSpring is a complete email marketing tool that we use to reach out to clients and market to new leads. We use the automation tools to create drip campaigns and re-marketing campaigns for potential leads. We also use the page builder to build simple landing pages and sales funnels. The contact manager has the ability to mange our list of 30,000+ without any extra costs. What do you dislike? I find that the visual email builder can be difficult to use when ...

Sell You One Thing, Deliver Another

What do you like best? I will say that SharpSpring's customer service is amazing. I had to make 148 help tickets and had a pleasant conversation with every single rep I encountered. What do you dislike? The platform has email delivery problems and lacks key components that make it effective. Essentially we found it to be more efficient to go back to our old marketing stack. I had to call for help because the system wasn't intuitive...I soon became an expert at finding work arounds ...

High Value Marketing Automation & CRM Software

What do you like best? SharpSpring offers excellent value for small businesses and marketing agencies. The software includes marketing automation, sales automation, and CRM features along with online behavior tracking. They are flexible, supportive and creative in supporting agencies. Plus, SharpSpring's support team is very responsive. What do you dislike? SharpSpring's native Salesforce integration is buggy and needs improvement. Recommendations to others considering the ...

Powerful, yet easy to use platform

What do you like best? The platform is very easy to use and is returning meaningful results. Unlike similar platforms, the user interface is intuitive. Beyond the technology, the best thing about SharpSpring is the user support team that they have in place to make you a success - not only during onboarding, but for ongoing support. The team is fantastic. What do you dislike? I'd like to see the platform integrate with some survey platforms to seamlessly collect customer feedback. ...

Top notch customer service

What do you like best? As an operations person that lacks a background in marketing I love SharpSpring. Every time I have a question or technical issue I get a quick and understandable response. I also have to give SharpSpring praise for following up after each tech support call. What do you dislike? As of now I have no complaints with SharpSpring or their customer service. Recommendations to others considering the product: All these features at this price point, go can't ...

Amazing Support and Software!

What do you like best? How the software functions, it's options and the team support. What do you dislike? At this point I don't dislike anything. I enjoy the software. Recommendations to others considering the product: Go for Sharpspring! It's ahead of the rest out there. What problems are you solving with the product? What benefits have you realized? It supplies us with the tools to provide solutions for lead nurturing, email marketing campaigns and social marketing.

SharpSpring is revolutionary!

What do you like best? Sharpspring brings a traditional sales and marketing structure to our school where there was none -- it is easy to use and learn and organizes our interactions with families so much better than the home-made system we had before. What do you dislike? We have had to adapt a traditional sales/marketing structure to an educational organization, which took some figuring out. What problems are you solving with the product? What benefits have you realized? ...

Amazing Software Amazing Team

What do you like best? SharpSprings customer service is top notch. The whole staff is well educated and friendly. What do you dislike? There isn’t enough time in the day to continue working SharpSpring! Recommendations to others considering the product: Amazing company with a more amazing software! What problems are you solving with the product? What benefits have you realized? Streamlining very complex and intricate data to a consumer level.

Robust, agency focused automation platform that has allowed us to streamline our communication.

What do you like best? Fast customer support, this low-cost marketing automation platform has all the tools & tracking needed for efficient digital marketing. Most of the mundane emails that needed to be sent out are now personalised and automated, freeing the team to other tasks. What do you dislike? The new payment system requires patience on the setup. It has made me lose income due to currency fluctuations and spend more time on invoicing than I did previously, which is ...