SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Easy to set up, use, and start cultivating leads.

What do you like best? The system is very user friendly. Go through the videos for starting an account and using the tools. At the same time, set it up for yourself. Get a couple clients on board and you've learned the system. What do you dislike? Setting up billing direct to my clients instead of through us. Some clients would rather just pay one person for their marketing. Clients don't set up direct payment accounts to Google Ads or Facebook Ads or my SEMRush. But SharpSpring ...

Create Professional Content with Ease!

What do you like best? My favorite part about SharpSpring is the support team. I have always had a great experience when reaching out to them for help. When submitting a support ticket, I usually hear back within an hour or two. They are happy to provide step by step instruction and, if necessary, give a custom video to walk me through a task. I also love the fact that I can create workflows that allow me to serve potential customers with custom content, depending on the action they ...

Excellent Marketing Automation Tool

What do you like best? The platform is easy to learn, with its marketing automation workbook and course to take you through the tools features and the responsive customer support. What do you dislike? The only thing I feel is missing it including Instagram on the content calendar feature What problems are you solving with the product? What benefits have you realized? Marketing automation workflows that I didn't have access to for previous funnels

SharpSpring - A Great Platform for an Affordable Price!

What do you like best? I love the fact that the SharpSpring platform is constantly having new features added! They are a dynamic team that is constantly improving things. In addition, I love the agency-first focus. It allows us to own our clients, not the platform! What do you dislike? There are occasions where they launch a feature that doesn't seem to be fully fleshed out. They usually catch up to it relatively quickly and improve it, but it just takes a little time. What ...

My Secret Weapon

What do you like best? Value for price + EPIC customer support. What do you dislike? The learning curve/UX not always as expected. What problems are you solving with the product? What benefits have you realized? I work in small, underfunded MarCom shops (nonprofit, education, start ups, etc). SharpSpring allows me to maximize our efforts, creating the illusion of a larger team or bigger budget than I actually have. The automation functionality is easy to leverage for ...

Agency Growth Through Marketing Automation Using SharpSpring

What do you like best? SharpSpring is feature-packed and easy to integrate. Our onboarding process was awesome. We had campaigns up-and-running within the first week. The ability to keep all aspects of a marketing initiative in one place is amazing. From creating emails that drive conversion to designing the landing page for those conversions, we are able to track the entire life of the lead. I really like the ease of use and that, platform aside, we had support for our agency ...

Great application with many issues and bugs

What do you like best? I like to month to month contract and month to month payment - No need to pay a full year upfront Customer support and team are fantastic often replying SRs lightning fast CRM functionality fits most commercial team needs CRM pipeline reports help generate insights and value to the sales team. The Opportunity health report is one of the best I have seen Presence in multiple countries in America and Europe SIMPLE to use and learn - users can ...

SharpSpring is a great platform for creating marketing campaigns

What do you like best? There are lots of positives about SharpSpring and I am sure there are things in the system that I have not even had a chance to look at yet. From what I have seen I can say that SharpSpring is a great platform that I enjoy using I particularly like the virtual classroom. This software has a brilliant training academy where you can become more familiar with the platform. you have the option to do an onboarding certificate which gives you information about how the ...

A lucrative alternative to other marketing automation platforms.

What do you like best? The platform is intuitive and simple to use. The pricing model is favorable and more competitive than other options out there. The ability to integrate into other systems we use is available. What do you dislike? Social Media Tools Content Calendar Lead scoring could be improved Recommendations to others considering the product: Definitely a powerful platform that stacks up. We are pleased with our results thus far, and are looking to ...

Sharpspring is awesome!

What do you like best? Their support team is fantastic. I moved from Act-On which was expensive and a little overkill and was worried if Sharpspring support would suffer due to its lower price. It didn't. I am able to get through to the right person quickly and they even have that "don't lose your place in line and we'll call you back" feature. The support people are friendly, knowledgable, and patient. The platform itself is sophisticated but still intuitive. What do you dislike? ...