SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Thrilled with our new platform.

What do you like best? I have loved the combination of a very thorough CRM database, with easy to use marketing automation. I have very much appreciated SharpSpring walking me through getting acclimated to their platform. From the detailed virtual classroom, to their responsive and helpful support tickets or instant chat help features, I'm always able to get quick help for my questions. What do you dislike? I'm still fairly new to the platform, but I haven't had any negative ...

User friendly and great value

What do you like best? I really like the way you can switch between the sale and marketing platform and it is really easy to understand where to find the different features. I'm also a big fan of 'Life of the lead' What do you dislike? The merge function of double contacts are not very smart. It would be more useable if the system could point out look alike contacts and have room for a secondary mail. Also a list setting where you could add the text to the list so you know ...

Easy to implement, and use.

What do you like best? It has become a basic tool to help our sales force organize potential clients. Easy to implement, easy to use and the cost benefit compared to other CRM tools, much better. The technical support team has helped us a lot when we have needed it. What do you dislike? I haven't found any dislikes so far. Very happy with the tool. What problems are you solving with the product? What benefits have you realized? The sales force is more organized. We have ...

Great Value, Great Agency Partner

What do you like best? SharpSpring is the SaaS marketing automation/CRM company with the best agency partner model I've found. What do you dislike? I have not found any big dislikes. The product development team has been rolling out enhancements before I even knew I needed them. What problems are you solving with the product? What benefits have you realized? We are utilizing SharpSpring in our own agency marketing and as the primary marketing automation/sales CRM solution ...

All the data and tools we needed in a single easy-to-use platform with phenomenal support

What do you like best? The availability, professionalism, and ease of using their support teams. Lots of platforms have great features, but they go under utilized when people and teams don't know how to fully implement them. The tools are top notch, paired with great technical and strategic support -- that's what sets Sharpspring apart. What do you dislike? Like any drag-and-drop layout builder (landing pages, emails) those tools can be clunky or limiting -- however, SS is on-par ...

Sharp Spring Is great for our agency and clients

What do you like best? What we really like is the ease of use for building out landing pages, email blasts, and visitor tracking. I spend much of my time reviewing analytics, so creating a clean and easy to view user experience is something I personally enjoy about Sharp Spring What do you dislike? There are a few issues we've run across, mostly in the beginning with laying out the email templates. Sometimes they wouldn't save, or things wouldn't update. This created a few ...

Data driven with simple user interface

What do you like best? The amount of data and capabilities available within SharpSpring is unmatched. There is value in the platform for every person on our marketing team. And considering all that it offers, it is amazing how simple it is to use. They really have designed all functionality with the user in mind, making it as simple to use as possible. What do you dislike? Hard to say as there is not much I do not like. But it is robust for sure. I can easy to get lost in a black ...

SharpSpring Delivers Tremendous Value for Marketing / Sales Teams on a Budget

What do you like best? An expensive marketing automation solution wasn't an option for our in-house marketing team. SharpSpring delivers all of the features that are important to our marketing / sales teams without the cost associated with other marketing automation solutions: - The intuitive interface allows most users to quickly master basic functions without distracting from their daily tasks. - The email builder is approachable for non-coders, but offers the ability to edit ...

One stop shop for marketing automation and CRM

What do you like best? It does so much stuff! And they are always coming out with new features. Just last week they introduced website chat tools. We can get rid of another software and it'll be more integrated than ever. It really seems like they're working hard on making their system better all the time. It's deeply feature rich and allows us to customize so many things. What do you dislike? A bit overwhelming and sometimes there are some buggy things or dumb things. But they ...

Great Marketing Automation/CRM platform for SMEs and Agencies

What do you like best? As an agency, we've worked with SharpSpring since 2016 and have helped many of our clients streamline their marketing activity and processes through using the platform. SharpSpring is a comprehensive marketing automation and CRM platform, ideally suited to SME business. They are continuously releasing new features so the platform is constantly evolving which is great for us as an agency as well as for our clients. SharpSpring's route to market is via ...