SharpSpring Reviews in May 2025: User Ratings, Pros & Cons

Perspective from a Beginner on SharpSpring

What do you like best? I am fairly new to SharpSpring, so I have not discovered all the bells and whistles yet - not by a long-shot. But I have enjoyed the process of getting to know this powerful tool. As a graphic designer, I am better with a non-linear, intuitive interface when it comes to learning. SharpSpring knows that, and allows for as much drag-n-drop as possible, where it is logical. It's nice not having to figure out how to prioritize or move sections of an email or landing ...

Sharpspring has brought a very siloed marketing and sales department much closer

What do you like best? Sharpspring is super easy to use and very intuitive regardless of your technical level. It's enabled our team to totally transform how we see our customer engagements and journeys. What do you dislike? I'd love to see a higher percentage of "brand identification" under Visitor IDs. We use this data to help us target brands that are showing intent and then drop them into the appropriate nurtures. Works great when we can identify the brand, and then do research ...

Worth every penny

Robust tool at a great price

What do you like best? The interface of SharpSpring is simple, despite having a wide range of functionality. I love being able to see the life of the lead across sales and marketing, as well as the ability to automate my sales follow up without sacrificing the humanity of my message. I love the calendar scheduling tool and the mailsync feature makes active lead tracking so easy. Since first purchasing the tool, they have continued to add new functionality like Perfect Audience and ...

Updated - Agency User Review of SharpSpring Marketing Automation

What do you like best? SharpSpring comes with all of the essentials of running effective marketing automation campaigns at a very competitive price. An easy user interface and features that make sense. Constant updates and improvements over the past two years have made SharpSpring a great program to use. The full view of the customer is what I like best. The integration of CRM and marketing automation allows us to track the entire life of a lead to showing a grerat picture ROI on ...

quick and comprehensive service

What do you like best? case: complex CRM integration had problems - the support returned within few hours with precise and comprehensive feedback - engineering like - as we love it in Germany! What do you dislike? Some features / usability still can be improved. Recommendations to others considering the product: check your strategy first before applying marketing automation without experience What problems are you solving with the product? What benefits have you ...

Sharpspring a CRM and Marketing Automation in continuously growing

What do you like best? It is a platform that cover the manage of the commercial proccess and the use of information from the salers, this feed our Marketing Strategies and give us a continous improvement. Is easy to share tools between commercial and marketing teams about new campaings and we can obtain all the data to support, if a campaing was succesfully with a ROI that has the detail of each lead, opportunity and sales earned. What do you dislike? There is not automation ...

SharpSpring Rocks

What do you like best? Mulitple functions all in one place. CRM organization What do you dislike? Lack of price suggestions for resale clients What problems are you solving with the product? What benefits have you realized? CRM/Sales - reporting

Work Smarter Not Harder

What do you like best? Its a sales tool and a marketing automation platform so it is really your hub for everything in one. What do you dislike? The user interface could be improved. Things are changed almost too often so you have to search for things sometimes since their location moved. I also loved seeing the dashboard on the homescreen but that was taken away. That dashboard kept our team competitive in terms of promoting sales. Recommendations to others considering the ...

Marketing Automation at Its Best

What do you like best? SharpSpring is a best-in-class marketing automation solution. It allows us to track leads, make connections through custom workflows, and trace sales through the sales pipeline. We have seen an increase in profitability since using the tool and are looking forward to another successful year in 2019. We recommend it to businesses big and small! What do you dislike? While we are pleased with many of the capabilities of automated workflows, we are still looking ...