SessionStack Reviews in June 2025: User Ratings, Pros & Cons

"Team is great to work with and product feels very speedy compared to competition"

What do you like best about SessionStack? I like that Session Stack has a very real time live view so we can support our customers in real time as well as draw on their screens. They have a great ZenDesk integration and are working on a future HubSpot integration for both Support & Sales use cases which is great to hear as we want to move to HubSpot Service Hub away from Zendesk to consolidate product functionality.

"Great tool for reviewing website bugs and opportunities for design improvement"

What do you like best about SessionStack? The ability to review what our clients exactly did on the website in order to see how we can improve the design / eliminate confusion.

"A product with great potential"

What do you like best about SessionStack? Everyone from the team is extremely responsive and helpful - they supported us in implementing and evaluating the tool, provided us with guidance and tips of how to most effectively use it. Moreover, the Sessionstck team were patient with our timelines and needs.

"Essential tool for product discovery and product improvement"

What do you like best about SessionStack? SessionStack allows us to view our users’ digital experience, which tremendously helps us identify what caused the friction. Sometimes just watching a session can show that a button was broken, a form was too long, or an issue message occurred.

"Essential tool for product discovery and product improvement"

What do you like best about SessionStack? SessionStack allows us to view our users’ digital experience, which tremendously helps us identify what caused the friction. Sometimes just watching a session can show that a button was broken, a form was too long, or an issue message occurred.

"Fast and efficient way to identify and resolve bugs"

What do you like best about SessionStack? Thanks to this tool, I have a much easier time reproducing, validating, and resolving an issue or bug, especially if a session link is attached to a ticket.

"Fast and efficient way to identify and resolve bugs"

What do you like best about SessionStack? Thanks to this tool, I have a much easier time reproducing, validating, and resolving an issue or bug, especially if a session link is attached to a ticket.

"Next level of Digital Analytics"

What do you like best about SessionStack? SessionStack automatically identifies the friction and where it occurred in an application, segments all users that experienced that friction, and quantifies the loss in conversion and revenue. Next level for us!

"Digital Experience Insights Platform"

What do you like best about SessionStack? We use SessionStack to monitor and improve the user experience on our customer-facing and employee-facing experiences.

"New generation of digital analytics tool"

What do you like best about SessionStack? The tool visualises what gets the individual attention of our users, where they go, and how they interact with our product, providing answers to all of the “why” questions behind the "what".