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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 331-334 out of 334

A

Amber

04/26/17

4 out of 5

Customer survice is great and so is …

Customer service is great and so is product

04/11/17

5 out of 5

Love it

What do you like best? Tracking marketing campaigns through ROI is invaluable and Service Titan tracks this for us. What do you dislike? It's always evolving and there are many things I would like it to do but they're still in development stages. Recommendations to others considering the product Go for it! It's the most comprehensive system in the industry. What business problems are you solving with the product? What benefits have you realized? Marketing returns. Tracking close rates ...

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R

Randy

01/01/70

5 out of 5

Service Titan is a class act

Service Titan is a class act. Your company must commit to this program to see the excellent results. Your commitment will equal your satisfaction. Being a number person, I get all the numbers I need. The Tech. efficiency numbers are extremely important to knowning the accurate efficiency of your service department. The people at ST are second to none! Their are professional and friendly. We see them as part of our team. The cost is an investment and will pay for itself since it will replace ...

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AJ

Alyson Jacqueline Cayer

01/01/70

5 out of 5

We left our old software and made the…

We left our old software and made the switch to Service Titan about 2 years ago - which was the BEST decision we have ever made! It has been such a fantastic experience since day 1 for us as well as a profitable one. It has increased our sales and has made our field employees time more efficient on each job site. Our first impression was with three of your most talented employees - Andy, Jesse and Steven who came for our three day training -they really made us feel comfortable and paved the ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].