9.5
Spot Score
ServiceTitan Reviews in June 2026: User Ratings, Pros & Cons
Streamline your field service operations with ease.
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ServiceTitan offers custom pricing plan
ServiceTitan Reviews & Ratings
Spotsaas Editor’s POV
ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more
ServiceTitan pros and cons
Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.
Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.
Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.
Valuable training and support provided during onboarding, making the transition smooth and successful for users.
The software may have a steep learning curve for new users, especially without proper guidance or training.
Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.
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Showing 321-330 out of 334
C
Chrystal
04/26/17
I love the layout and simplicity of the …
I love the layout and simplicity of the platform. Only issue I have is that I have to usually wait several hours to get in touch with anyone at Service Titan due to the fact that they are operating on Pacific time and we are on the East Coast. It would really help us out if we had a Success Manager and Support that was operating in our time zone.
P
Paul
04/26/17
50/50 due to the fact that you need to …
50/50 due to the fact that you need to be organized before you enter the system very time consuming I always mention the service Titan name and warn them that it is a process to get in and start using the service but definitely I do recommend still. But mention the pros and cons
UP
Universal Plumbing Co.
04/26/17
It doesn't get any better than ServiceTitan!
ServiceTitan is hands down the best online software company for contractors. I wouldn't look anywhere else and we plan to continue using the ServiceTitan program for many years to come!
R
Ryan
04/26/17
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
J
John
04/26/17
We searched long and hard and we are …
We searched long and hard and we are very pleased with Service titan
M
Miles
04/26/17
Still some kinks that need worked out …
Still some kinks that need worked out with this software. Also the app version loses a lot of capability when comparing it to the desktop version. This is a growing crm though and I understand this company is ambitious in always bettering themselves as well as their customers.
K
Kevin
04/26/17
We love ServiceTitan
We love ServiceTitan. I as a owner of a service/construction plumbing company would like more options to see what my estimators are doing on the dashboards and better tracking of what they are doing and selling. If I was only a service company I would give them 5 stars.
KG
Ken Goodrich
04/26/17
Lots of sizzle, very little steak.
The software is not complete and adiquit for enterprise size operations and all reasonably sophisticated operators have resorted to 'work arounds' for the softwares short comings. On top of these issues the users pay a premium to use the software. The advertising of Titan suggests that the company is dedicated on adding bells amd whistles rather than blocking and tackling features such as payroll and purchasing.
N
Nissim
04/26/17
Great product
Great product, very inovative and awesome customer service.
S
Sharon
04/26/17
Very pleased with Service Titan
Very pleased with Service Titan. A few minor annoyances and glitches but overall very happy!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].