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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 301-310 out of 334

D

Deidre

05/03/17

4 out of 5

Over all great services

Felt prior success manager wasnt as helpful as could have been newest one seems to be pro active and helpful so hopefully that will continue to improve other then that we love service titan very user friendly

C

Craig

05/01/17

2 out of 5

I feel as if we are still beta testing …

I feel as if we are still beta testing software that we spend $200 per month per technician for.

J

Jessica

05/01/17

5 out of 5

Great service always

Great service always

P

Philip

04/27/17

5 out of 5

Customer Service is exemplary

Customer Service is exemplary! Questions answered quickly and problems dealt with in a timely manner!

J

Jim

04/27/17

5 out of 5

intuitive to the contractors market and …

intuitive to the contractors market and getting better. jp

JS

Joe Streckfuss Plumbing

04/27/17

5 out of 5

great tool for oversight

great tool for oversight, and tracking. it has made paper almost go away.

D

Daniel

04/27/17

5 out of 5

Great and Easy to use

Great and Easy to use

D

Dave

04/27/17

5 out of 5

Great company to work with.

Great company to work with.Customer service is great and quick to respond to any questions.

J

Jett

04/27/17

4 out of 5

I Would Recommend This Software

I Would Recommend This Software. 4 Stars Because it could be better. So far the best thing about this software and company is the ability to gain new idea to improve and implement them at speeds faster than anyone out their. Always impressed with the updates!

S

Sarah

04/26/17

5 out of 5

Great Product and Service

Great customer service, great product. I wish the updates would not affect existing features but overall very satisfied. Been with them since April 2015 and they have streamlined our business to a higher level.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].