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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 291-300 out of 334

AW

Andy Wyatt

05/04/17

5 out of 5

Service Titan is the leading software on the planet for the home service industry. Hands Down!

Service Titan is the leading software on the planet for the home service industry, hands down! We have grown consistently after signing up with Service Titan. When we signed up two years ago we were at $875,000.00. Today we are on pace to exceed a profitable $2,000,000.00 by the end of 2017. We attribute a good portion of this growth to our Service Titan partners. We love Service Titan here at WyattWorks. Contact me if you would like to talk about our experience. Andy Wyatt 440-867-5724.

K

Kerri

05/04/17

4 out of 5

We love Service Titan and have been …

We love Service Titan and have been using it for the last over 2 years. It is pretty easy to use the only thing we need very much is to have the reports we need. But the great thing about ST is they are working on constantly changing and growing which many softwares do not do. We highly recommend ST!

W

www.HurlburtHP.com

05/04/17

5 out of 5

Service Titan Rocks!

We've been with Service Titan for nearly 2 years and couldn't imagine using any other solution for our heating and plumbing business. Since first signing on with Service Titan we've seen so many positive improvements we can't even keep track of them! To be honest, the only problem I have with the software is that we can't keep up with and implement all of the new features. I wish they held regional training sessions around the country so that we could work with our own data and implement ...

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__

05/04/17

5 out of 5

Proficiency and Productivity

Service Titan enables our organization continually increase our proficiency and productivity each day.

RA

Rescue Air Heating and Air Conditioning

05/03/17

5 out of 5

Success comes from being aligned with the right partners

Service Titan has done something very special for Rescue Air. Over the years my business partner and I have used many management softwares and thought well of most of them. A special thing happened when we began using Service Titan. Having servicetitan is more like having a COO than dispatch software. As we have grown our company extremely quickly service Titan has been instrumental in giving the correct reporting that we have needed to identify the proper KPIs for our company. Day to day ...

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WA

Wanda Anderson

05/03/17

4 out of 5

Love Service Titan

Love Service Titan. Still learning it myself & have a long way to go and service titan I can see things are still a work in progress which happens when refining the software to try & please every ones issues & to work out the kinks.But we all are working together to make it the best experience we can have. Just have to have some patience & all keep working together towards that goal.

J

Jane

05/03/17

5 out of 5

excellent support and always updating …

excellent support and always updating the program to make it more efficient and easier to use.

T

Tommy

05/03/17

5 out of 5

Great company

Great company - been able to scale our business fast with this amazing CRM

T

Thomas

05/03/17

3 out of 5

Service Titan is in desperate need of …

Service Titan is in desperate need of adding hvac equipment menu pricing with 4 options. It needs to be customizable and able to build complete system packages. Other less expensive products have this.

D

Dennis

05/03/17

5 out of 5

Happy Nexstar customer

ServiceTitan offers excellent response times compared to other dispatch software services, a constantly-expanding repertoire, and a sturdy browser-based solution with quality call tracking and a large number of preconstructed reports. They even have a customized version to use with Nexstar, our trade association! Very helpful.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].