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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 271-280 out of 334

SC

Sarah Conn

06/13/17

5 out of 5

2 years and counting

We have been w the for over 2 years already!! ...and we love them. This product is so robust and they are always seeking ways for improvement! Great. Customer service !!

H

Hollydzh

06/13/17

4 out of 5

Very happy with service Titan

Very happy with service Titan, a few small issues with the QuickBooks integration. Overall good experience.

ML

Mary Linares

06/13/17

5 out of 5

HVAC Secretary.

We use it at work for HVAC business and it is great!

JR

Josh Rambo

06/13/17

5 out of 5

Service titan is by far the best …

Service titan is by far the best dispatch program out there. There are so many features, and they are constantly adding more. Their customer service is always there when I need them, but the program is so intuitive I rarely do.

DD

David Dombrowski

06/13/17

5 out of 5

We are the company in the video our …

We are the company in the video our office was flooded and because is service titan we did not miss a call. 6 feet of water destroyed everything great program and great people

MP

Mark Preston

06/13/17

5 out of 5

Best service software

They help take your business from getting it done to blowing away competition while reducing your work load.

BW

ben waters

06/13/17

5 out of 5

Works great

Works great. Makes my day a hole lot easier.

LG

Larry Gassert

06/13/17

4 out of 5

Worth the investment!

Our technicians like it, our office likes it. Period. Service Titan has made our company more profitable. We are able to capture the data immediately that we need to make business decisions. Service Titan continues to grow and make the necessary changes for continued growth.

JS

John Sick

06/13/17

4 out of 5

Won't find a better company to do your field sales.

It is easy to make changes to your pricing and allows you to retrieve historical data on your sales. I would say easily the best software for this market. I'm only leaving 4 stars because the recent launch of the new graphic user interface was launched and auto updated with no training.

D

Danny

06/13/17

5 out of 5

The greatest tool our company has …

The greatest tool our company has invested in. Easy to use and gives you the ability to control and monitor your business from anywhere at anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].