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9.5

Spot Score

ServiceTitan - Field Service Management Software

ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Streamline your field service operations with ease.

4.1

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ServiceTitan offers custom pricing plan

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ServiceTitan Reviews & Ratings

4.1

Very Good

Based on 430 ratings & 334 reviews

Rating Distribution

Excellent

(263)

Very Good

(41)

Good

(9)

Poor

(4)

Terible

(17)

Expert's Review

ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more

ServiceTitan pros and cons

  • Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.

  • Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.

  • Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.

  • Valuable training and support provided during onboarding, making the transition smooth and successful for users.

  • The software may have a steep learning curve for new users, especially without proper guidance or training.

  • Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.

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Showing 261-270 out of 334

K

Kelly

06/14/17

3 out of 5

Okay

Good program but they don't really tailor so specific needs.

CD

Chris DiCampli

06/14/17

5 out of 5

Very pleased with the functionality of …

Very pleased with the functionality of service Titan and more importantly the customer support.

MI

Michael Illingby

06/14/17

5 out of 5

Excellent product

Excellent product. It's amazing what you can do inside a web browser.

CH

Chris Holleran

06/14/17

5 out of 5

Great reports and very easy to use.

Great reports and very easy to use.

GB

Grace Barnes

06/14/17

4 out of 5

It is a great system

It is a great system. There are a few things that would be helpful, if incorporated into the program.For the most part, it is very user friendly and has great options to maneuver around.

PG

Parris Grzyboski

06/14/17

5 out of 5

ST is GREAT!

I use Service Titan every day for work and I have little to no issues with the system! ST is user friendly and has the option to ask for help if you don't understand something! If I ever have any issues I can open up Service Titan chat and a rep is able to help me through it!

SJ

Stacy Jewel Carter

06/14/17

5 out of 5

Service Titan is one of the best …

Service Titan is one of the best systems I have worked with. The ease of the system along with the company support makes Service Titan an excellent system. I would highly recommend them.

AR

Alexandra Rose

06/14/17

5 out of 5

The system works great for my office

The system works great for my office I have little to no problems I recommend use to other service industry workers.

TM

Thomas Monticciolo

06/14/17

5 out of 5

I am extremely happy with the ease of …

I am extremely happy with the ease of reporting and tracking everything.

JQ

Jett Quezada

06/14/17

5 out of 5

Would recommend to any company in the trades.

Best features are the live chat and the open forum voting for product development with ideas mostly created by end users !

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].