9.5
Spot Score
ServiceTitan Reviews in June 2026: User Ratings, Pros & Cons
Streamline your field service operations with ease.
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ServiceTitan offers custom pricing plan
ServiceTitan Reviews & Ratings
Spotsaas Editor’s POV
ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more
ServiceTitan pros and cons
Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.
Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.
Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.
Valuable training and support provided during onboarding, making the transition smooth and successful for users.
The software may have a steep learning curve for new users, especially without proper guidance or training.
Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.
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Showing 241-250 out of 334
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Anonymous
01/26/18
Top job optimixation software
What do you like best? I like the ability to optimize the routing processes and improve the profitability of my buisness What do you dislike? The pricing can get very expensive for small buisnesses What business problems are you solving with the product? What benefits have you realized? Route optimization
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Anonymous
01/26/18
Interesting concept for home service companies
What do you like best? I love that this company sticks to their niche and does not waver. They also offer demos to show you what you are getting into and see if it fits for your business. The whole goal is to increase in sales and they also have a good tracking method to see if you are meeting your goals. What do you dislike? Their dashboard is a bit clunky and not many bells and whistles. I think this is a new company and I can see them upgrading this in the future. But for now I ...
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Anonymous
01/26/18
Incredible tracking software
What do you like best? The detail in all of the metrics that can be measured. What do you dislike? Nothing so far. I have been really happy. What business problems are you solving with the product? What benefits have you realized? Our plumbing, HVAC and electrical company uses it to keep track of service calls (by technician, call tracking by marketing medium, customers and their transactions, financial tracking of calls, schedules, ROI of marketing, and the ability to close out calls. ...
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Anonymous
01/26/18
Exceptional
What do you like best? Love that easy of using this and efficiently What do you dislike? Nothing so fat , this has been a great experience and i have nothing to complain about What business problems are you solving with the product? What benefits have you realized? It has been a wonder , it makes sure all is running amooth
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Anonymous
01/25/18
WONDERFUL
What do you like best? I can actively work from any location. They have the ability to improve themselves by the minute. They stay on top of our needs and find cures for problems before they exist. They make managing a service company easy to understand. What do you dislike? It's hard to find a flaw but I would say the employees ability to accept new features. What business problems are you solving with the product? What benefits have you realized? We solved a lot of excessive office ...
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Anonymous
01/25/18
The most advanced and user friendly option
What do you like best? We love the modern and fast look and feel on the office side, the great iPad app for our field technicians, and most of all the customer friendly features like Dispatch texts with their name and picture. Our office loves it much more than previous software and our customers regularly mention how much they appreciated knowing who was on the way. On the office side it is so much easier to use than anything we've used before, and we can actually do a lot to customize it ...
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Anonymous
01/25/18
Simple yet Complex
What do you like best? I like that the program is ever evolving into having better functioning features, and more features to allow for better efficiency in the system. I also love all the reporting, and customization options for our business. Also, it is very easy to train a new employee on the system because it is very user friendly and easy to read. Also, ServiceTitan is continually adding in new integrations, in order to deliver the best experience to our customers. There are many ...
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Anonymous
01/04/18
Easy to Navigate
What do you like best? We moved from another scheduling program and this one is so easy to navigate through. With little to no explanation I was able to figure it out - but the best part, they offer weekly webinars and free videos for their users! What do you dislike? In all honesty, this was hard to come up with.. I would say my only improvement I would make if I could would be the ability to add reminders for technicians (Reminder to create an estimate for a customer, etc ...
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CK
Carmella King
11/15/17
ACCEPTABLE BUT NEEDS LOTS OF WORK!
I work in an office and use Service Titan daily. It should be more efficient, straightforward and easier to navigate. I find it repetitive and instead of lessening my work, it seems to make more. Examples: when doing follow-up notes on customers. Those notes do not show up on the customers appointment page unless copied and pasted. Also, classifying Dashboard calls is tedious. I classify the call when it comes in but then I have to reclassify it on the dashboard. You should only have to do ...
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John
11/07/17
Service Titan is awesome!
Service Titan is awesome!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].