9.5
Spot Score
Streamline your field service operations with ease.
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ServiceTitan offers custom pricing plan
ServiceTitan shines as a top choice for businesses looking to streamline operations and enhance efficiency. The platform's user-friendly interface and continuous innovation make it a powerful tool for service-based companies. Clients consistently praise the exceptional customer support team for their quick responses and extensive knowledge, with standout ...Read more
Strong emphasis on customer service and client satisfaction, with dedicated and knowledgeable account managers like Alex, Angie, Luke, Victor, Omar, and Sanny.
Continuous innovation and software improvement by ServiceTitan, ensuring operational efficiency and user satisfaction.
Easy-to-use interface and user-friendly features, as well as robust tools for scheduling, dispatching, and reporting.
Valuable training and support provided during onboarding, making the transition smooth and successful for users.
The software may have a steep learning curve for new users, especially without proper guidance or training.
Limited selection in the Marketplace for additional apps and connectors, potentially restricting the advanced functionalities users can access.
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Showing 241-250 out of 334
01/26/18
It was love at first demo.
What do you like best? Easy to learn yet difficult to master. There is a ton of complexity available in Service Titan yet it is extremely easy to train new people on. It is very intuitive so people can even figure stuff out on their own pretty quickly. The support is great. I can get a lot of answers quickly and easily from their live chat support. They're VERY good at addressing bugs. Everyone at Service Titan is ridiculously good at taking feedback....its seriously crazy how awesome ...
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01/26/18
Perfection
What do you like best? The costumer support staff, ease of use in co junction with data tracking, tremendous call booking. What do you dislike? Nothing I wish things were always this easy Recommendations to others considering the product Buy this if you want to expand and be productive What business problems are you solving with the product? What benefits have you realized? Call booking and improving data tracking
01/26/18
Used Service Titan doing contract work
What do you like best? The seamless integration with inventory and staffing What do you dislike? I didn't have any negative issues except occasional drag times Recommendations to others considering the product Very easy to use and fully integrates with the business What business problems are you solving with the product? What benefits have you realized? They used it to manage their human resources as well as customer service for the most part.
01/26/18
service levels
What do you like best? its the #1 field service management software for contractors and can be reliable What do you dislike? can be unreliable by zipcode sometimes which is annoying What business problems are you solving with the product? What benefits have you realized? quality help for the right job
01/25/18
Simple yet Complex
What do you like best? I like that the program is ever evolving into having better functioning features, and more features to allow for better efficiency in the system. I also love all the reporting, and customization options for our business. Also, it is very easy to train a new employee on the system because it is very user friendly and easy to read. Also, ServiceTitan is continually adding in new integrations, in order to deliver the best experience to our customers. There are many ...
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01/25/18
The most advanced and user friendly option
What do you like best? We love the modern and fast look and feel on the office side, the great iPad app for our field technicians, and most of all the customer friendly features like Dispatch texts with their name and picture. Our office loves it much more than previous software and our customers regularly mention how much they appreciated knowing who was on the way. On the office side it is so much easier to use than anything we've used before, and we can actually do a lot to customize it ...
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01/25/18
WONDERFUL
What do you like best? I can actively work from any location. They have the ability to improve themselves by the minute. They stay on top of our needs and find cures for problems before they exist. They make managing a service company easy to understand. What do you dislike? It's hard to find a flaw but I would say the employees ability to accept new features. What business problems are you solving with the product? What benefits have you realized? We solved a lot of excessive office ...
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01/04/18
Easy to Navigate
What do you like best? We moved from another scheduling program and this one is so easy to navigate through. With little to no explanation I was able to figure it out - but the best part, they offer weekly webinars and free videos for their users! What do you dislike? In all honesty, this was hard to come up with.. I would say my only improvement I would make if I could would be the ability to add reminders for technicians (Reminder to create an estimate for a customer, etc ...
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CK
Carmella King
11/15/17
ACCEPTABLE BUT NEEDS LOTS OF WORK!
I work in an office and use Service Titan daily. It should be more efficient, straightforward and easier to navigate. I find it repetitive and instead of lessening my work, it seems to make more. Examples: when doing follow-up notes on customers. Those notes do not show up on the customers appointment page unless copied and pasted. Also, classifying Dashboard calls is tedious. I classify the call when it comes in but then I have to reclassify it on the dashboard. You should only have to do ...
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J
John
11/07/17
Service Titan is awesome!
Service Titan is awesome!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
