ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Easy to uservice

What do you like best? Service Titan offers tools to run any service company, including plumbing, HVAC, restoration, and renovation. What do you dislike? Scheduling service can be tricky. Time zones don't adapt for out of area call centers, so they can sometimes see different times on schedule. What business problems are you solving with the product? What benefits have you realized? Easy scheduling.

Easy to use

What do you like best? So service titan makes it super easy to handle your dispatches and invoices. The simplicity of this system makes it so that you don't need to hire an individual to do this for you, saving you time and money over the long haul. It's cloud base so it's safe online atmosphere and just a great tool to have. What do you dislike? Like any new product there's a bit of a learning curve but once you get passed it you will fall in love with the system. There are plenty of ...

ServiceTitan- GREAT for service company

What do you like best? Easy to learn -CSM team is amazing -Makes a different in business almost overnight -Shows everything happening in the business. What do you dislike? I really like this product. MY only con is that sometimes support takes a while to respond on the chat, but I am sure they are busy and they always respond. If I get busy, they send me an email. Recommendations to others considering the product Make sure you ask your account rep about the parts of the program you ...

Awesome and easy to use

What do you like best? I liked this is program is very easy to use. It has tabs you can connect to each call so we have a better understanding of that specific customer and how best to help them. What do you dislike? Sometimes the address won’t pop up so you have to manually put it in Recommendations to others considering the product I would definitely recommend this What business problems are you solving with the product? What benefits have you realized? This was a great service ...

ServiceTitan Review

What do you like best? Easy to learn, makes a difference in business almost immediately. Shows everything happening in the business. What do you dislike? Sometimes support takes a while to respond on the chat if problems or issues surface. Pretty expensive as well. Main reason we stopped using the service. Recommendations to others considering the product If you have the budget for it, ServiceTitan is a great service and easy to use and you should see benefits to your business almost ...

Plumbing Issue

What do you like best? Service provider arrived on-time with adequate tools as soon as booked. Also received frequent updates while en route. What do you dislike? Receipt for service was received by mail a few weeks later, but I think that was the actual vendor's receipt. What business problems are you solving with the product? What benefits have you realized? Need for efficient service in a timely manner. Software allows you to be updated and access vendor quickly.

Top job optimixation software

What do you like best? I like the ability to optimize the routing processes and improve the profitability of my buisness What do you dislike? The pricing can get very expensive for small buisnesses What business problems are you solving with the product? What benefits have you realized? Route optimization

Interesting concept for home service companies

What do you like best? I love that this company sticks to their niche and does not waver. They also offer demos to show you what you are getting into and see if it fits for your business. The whole goal is to increase in sales and they also have a good tracking method to see if you are meeting your goals. What do you dislike? Their dashboard is a bit clunky and not many bells and whistles. I think this is a new company and I can see them upgrading this in the future. But for now I ...

Incredible tracking software

What do you like best? The detail in all of the metrics that can be measured. What do you dislike? Nothing so far. I have been really happy. What business problems are you solving with the product? What benefits have you realized? Our plumbing, HVAC and electrical company uses it to keep track of service calls (by technician, call tracking by marketing medium, customers and their transactions, financial tracking of calls, schedules, ROI of marketing, and the ability to close out calls. ...

Exceptional

What do you like best? Love that easy of using this and efficiently What do you dislike? Nothing so fat , this has been a great experience and i have nothing to complain about What business problems are you solving with the product? What benefits have you realized? It has been a wonder , it makes sure all is running amooth