ServiceTitan Reviews in June 2026: User Ratings, Pros & Cons

Awesome and easy to use

What do you like best? I liked this is program is very easy to use. It has tabs you can connect to each call so we have a better understanding of that specific customer and how best to help them. What do you dislike? Sometimes the address won’t pop up so you have to manually put it in Recommendations to others considering the product I would definitely recommend this What business problems are you solving with the product? What benefits have you realized? This was a great service ...

Perfection

What do you like best? The costumer support staff, ease of use in co junction with data tracking, tremendous call booking. What do you dislike? Nothing I wish things were always this easy Recommendations to others considering the product Buy this if you want to expand and be productive What business problems are you solving with the product? What benefits have you realized? Call booking and improving data tracking

ServiceTitan Review

What do you like best? Easy to learn, makes a difference in business almost immediately. Shows everything happening in the business. What do you dislike? Sometimes support takes a while to respond on the chat if problems or issues surface. Pretty expensive as well. Main reason we stopped using the service. Recommendations to others considering the product If you have the budget for it, ServiceTitan is a great service and easy to use and you should see benefits to your business almost ...

ServiceTitan- GREAT for service company

What do you like best? Easy to learn -CSM team is amazing -Makes a different in business almost overnight -Shows everything happening in the business. What do you dislike? I really like this product. MY only con is that sometimes support takes a while to respond on the chat, but I am sure they are busy and they always respond. If I get busy, they send me an email. Recommendations to others considering the product Make sure you ask your account rep about the parts of the program you ...

Easy to use

What do you like best? So service titan makes it super easy to handle your dispatches and invoices. The simplicity of this system makes it so that you don't need to hire an individual to do this for you, saving you time and money over the long haul. It's cloud base so it's safe online atmosphere and just a great tool to have. What do you dislike? Like any new product there's a bit of a learning curve but once you get passed it you will fall in love with the system. There are plenty of ...

Used Service Titan doing contract work

What do you like best? The seamless integration with inventory and staffing What do you dislike? I didn't have any negative issues except occasional drag times Recommendations to others considering the product Very easy to use and fully integrates with the business What business problems are you solving with the product? What benefits have you realized? They used it to manage their human resources as well as customer service for the most part.

Easy to uservice

What do you like best? Service Titan offers tools to run any service company, including plumbing, HVAC, restoration, and renovation. What do you dislike? Scheduling service can be tricky. Time zones don't adapt for out of area call centers, so they can sometimes see different times on schedule. What business problems are you solving with the product? What benefits have you realized? Easy scheduling.

service levels

What do you like best? its the #1 field service management software for contractors and can be reliable What do you dislike? can be unreliable by zipcode sometimes which is annoying What business problems are you solving with the product? What benefits have you realized? quality help for the right job

Plumbing Issue

What do you like best? Service provider arrived on-time with adequate tools as soon as booked. Also received frequent updates while en route. What do you dislike? Receipt for service was received by mail a few weeks later, but I think that was the actual vendor's receipt. What business problems are you solving with the product? What benefits have you realized? Need for efficient service in a timely manner. Software allows you to be updated and access vendor quickly.

It was love at first demo.

What do you like best? Easy to learn yet difficult to master. There is a ton of complexity available in Service Titan yet it is extremely easy to train new people on. It is very intuitive so people can even figure stuff out on their own pretty quickly. The support is great. I can get a lot of answers quickly and easily from their live chat support. They're VERY good at addressing bugs. Everyone at Service Titan is ridiculously good at taking feedback....its seriously crazy how awesome ...