ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

One of the more complicated systems

What do you like best? I like the idea of being able to track my technicians GPS on the dispatch screen, as well as send them quick SMS messages. You are able to turn on the feature to notify customers when the technicial is dispatching to thier location, and there is a fature that you can give the customer access to watch the technicians GPS to know when they are getting close to their location. What do you dislike? Service Titan is not the most user friendly system i have used. It is a ...

Waste of time and money

PROS & CONS What are the best aspects of this product? It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types. What aspects are problematic or could work better? Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada??? When I brought this ...

Waste of time and money

PROS & CONS What are the best aspects of this product? It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types. What aspects are problematic or could work better? Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada???) When I brought this ...

We love Service Titan!

What do you like best? Their customer service and ease of use What do you dislike? there is nothing we don't like about Service Titan! Recommendations to others considering the product Best HVAC software we have ever used. What business problems are you solving with the product? What benefits have you realized? We are solving our dispatching, invoices, quoting, fleet tracking, quoting and maintenance program!

Easy to use

What do you like best? I love how service titan lets me do just about any task in organized manner. Our office has been able to eliminate the use of so much paper by allowing us to access and track invoices. What do you dislike? There isn’t anything to complain about, their tech support is able to handle any issue if one arises. What business problems are you solving with the product? What benefits have you realized? Any company that books appointments could benefit from it.

Bundled all our old systems into one

What do you like best? Service titan has it all! We are able to dispatch, quote, track finances, and invoice with only one program. What do you dislike? Some features are not as intuitive as others, specifically, the maintenance agreement section. Recommendations to others considering the product Don't wait and jump in! What business problems are you solving with the product? What benefits have you realized? We are no longer paying for many systems. It allows us to job cost, which we ...

It works well, but I didn’t use it much

What do you like best? It works when I need it. Used it for a while and is pretty good. Helped me find the businesses we needed to contact! What do you dislike? Hard to figure out at first. I didn’t know what it was for or how it worked exactly. But after figuring it out it benefitted is in making he process of finding HVAC and plumbing services easily. What business problems are you solving with the product? What benefits have you realized? It helped me find the people I needed to keep ...

ServiceTitan to your rescue!

What do you like best? The ease of use through the app and one of the best customer services I've seen! The app version allows one to dispatch their tech themself, updation of invoices, payment collection and running credit cards. What do you dislike? There was some problem in syncing data sometimes but mobile app version has got rid of that problem as well. What business problems are you solving with the product? What benefits have you realized? Keeping track of jobs and invoices much ...

ServiceTitan Software Review

What do you like best? The software is very easy to learn, the menus are very ergonomic and the support team is excellent. This shows all there is to be shown about what happens in the business and for what ServiceTitan can't do, it can be achieved with fully compatible programs. The numbers, reports, tracking... all these functions can change drastically the way you were organizing you business. Furthermore, all of these are integrated in the same program, wich simplifies everything. ...

Review

What do you like best? World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen. Joshua Jenswold keep up the great work What do you dislike? Expensive Inability to import data accurately Generates more work than it alleviates. Product features are numerous, but shortcomings in execution show a lack of maturity from a development and ...