ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

The Best CRM for HVAC Contractors!

What do you like best? Everything! Its cloud based, awesome pricing ability, text and e-mail reminders for the customer. It has everything. What do you dislike? Service titan lacks the control of setting multiple time zones. We work in two different time zones, and they dont have a solution for that. What problems are you solving with the product? What benefits have you realized? Work flow, cloud based CRM.

The best CRM option for skilled trades companys!

What do you like best? We are in love with service titan. The easy online dashboard and dispatching is fantastic! Automated text messages to our customers has been a great win for us! What do you dislike? I wish you could set up time zones. We have customers in multiple time zones and the notifications cant be unique to each customer. What problems are you solving with the product? What benefits have you realized? A lot.... Its made our entire opertation better. And the best ...

Service titan rocks

What do you like best? Service titan is straight forward and user friendly What do you dislike? The app does not auto update when new information is put into the system. What problems are you solving with the product? What benefits have you realized? Service calls for the HVAC industry. It’s user friendly and homeowners love the simplicity.

Service titan rocks

What do you like best? Service titan is straight forward and user friendly What do you dislike? The app does not auto update when new information is put into the system. What problems are you solving with the product? What benefits have you realized? Service calls for the HVAC industry. It’s user friendly and homeowners love the simplicity.

Costly & frustrating will need more office labor to Run it

We are a plumbing company on the west coast new to service titan by others choices - let me start by saying for the price you pay for ST you would think the transition would be much more seamless ( it was not ) - in a short description for the size company and amount of developers they have this system should be way more user friendly and customizable - they put most of the work on you the client to set up and organize when you nothing about data migration etc -things that should take ...

Costly & frustrating will need more office labor to Run it

We are a plumbing company on the west coast new to service titan by others choices - let me start by saying for the price you pay for ST you would think the transition would be much more seamless ( it was not - in a short description for the size company and amount of developers they have this system should be way more user friendly and customizable - they put most of the work on you the client to set up and organize when you nothing about data migration etc -things that should take 1click ...

Simple and effective dispatching program

What do you like best? Service titan tracks everything. From phone calls, to metrix, how much your company is bringing in on a daily basis, areas of improvements and rates your usage and efficiency of the program itself. What do you dislike? Dispatch notifications are a little messy to be on the side, wish there was a dedicated page to customer notification and communication when they respond to dispatch threads. What problems are you solving with the product? What benefits have you ...

easy to use

What do you like best? very professional, everything is set up fairly easy. We are able to do many things such as keep track of our technicians, enter new customer info, and pull up old customer files easily What do you dislike? I dislike the fact that sometimes there are too many steps for booking new jobs. I would prefer they had an end time as opposed to just a start time. This causes an extra step where later I have to go back to scheduled job and then reschedule it to make the job ...

Great software for service but sales not so much

What do you like best? Ease of presenting customers options , allows customer to track the service/sales to the call and allow customer to see where his guy is What do you dislike? Alot of steps to get thru each call, after the call once closed, to get back in its nearly impossible which makes it really hard for on the go follow up and stuff, again really geared towards service What business problems are you solving with the product? What benefits have you realized? Higher tickets per call

Best software for a plumbing, hvac, or electrical company!

What do you like best? So easy to navigate and look up things, Easy to dispatch. What do you dislike? Not one thing i don not like. Everything is just easy Recommendations to others considering the product they are always updating and improving this software What business problems are you solving with the product? What benefits have you realized? Benefits are 24/7 tech support, easy to remotely log in.