ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Great Program with Consistent Upgrades

What do you like best? I love that customer service or needing assistance with anything is just a click away. Extremely user friendly and easy to navigate and lots of training videos. What do you dislike? Because everything is constantly be updated and worked on some problems still of have glitches and you have to wait a while for them to upgrade it. What problems are you solving with the product? What benefits have you realized? Pricebook issues and marketing, they also include ...

Service Titan - Perfect for HVAC!

What do you like best? I like how it is a great repository for housing our industry files What do you dislike? I do not have anything but positive words about this software platform! Recommendations to others considering the product: I highly recommend Service Titan! What problems are you solving with the product? What benefits have you realized? We are operating efficiently and smoothly due to Service Titan

We left our old software and made the…

We left our old software and made the switch to Service Titan about 2 years ago - which was the BEST decision we have ever made! It has been such a fantastic experience since day 1 for us as well as a profitable one. It has increased our sales and has made our field employees time more efficient on each job site. Our first impression was with three of your most talented employees - Andy, Jesse and Steven who came for our three day training -they really made us feel comfortable and paved the ...

Service Titan is a class act

Service Titan is a class act. Your company must commit to this program to see the excellent results. Your commitment will equal your satisfaction. Being a number person, I get all the numbers I need. The Tech. efficiency numbers are extremely important to knowning the accurate efficiency of your service department. The people at ST are second to none! Their are professional and friendly. We see them as part of our team. The cost is an investment and will pay for itself since it will replace ...

User friendly

What do you like best? I like that almost everything is in one place.And that navigation is very easy to learn What do you dislike? Sometimes it runs slow. And you cant see all the outbound calls you have made in the dashboard What problems are you solving with the product? What benefits have you realized? Booking c& check appointments by recurring events is been very helpful for sort which clients still need service.

Service Titan Is Great

What do you like best? Service Titan is easy to use, user friendly, and has tons of options. What do you dislike? The lines between the technicians are so light you can barely see them, and sometimes it's easy to mix up who has what call. Recommendations to others considering the product: The only downside to using primarily Service Titan, is that when their website is down, we can't do anything, and our technicians can't do anything. It is our primary source of communication and ...

The tool you need for Service Management

What do you like best? ServiceTitan combines service scheduling with CRM to create the essential tool to service your customers and turn each of those relationships into a continued source of iincome with follow service check-ups and collateral services. What do you dislike? The only downside to implementing ServiceTitan is in the initial implementation, especially if you already have a large client base. What problems are you solving with the product? What benefits have you ...

Great Software for Dispatching and tracking KPI!

What do you like best? Invoicing is user friendly. Tracking of technicians and KPI for the different departments. What do you dislike? Have nothing bad to say about Service Titan so far they keep improving. What problems are you solving with the product? What benefits have you realized? Being able to track almost everything and the benefits of that is making the changes necessary to grow.

Powerful Software With Room for Growth

What do you like best? Simplification of price book implementation and pricing.Service titan simplified our workflow exponentially. As a sales rep, are used to have about an hour of paperwork for each sale I did. That involved emailing photos, filling out inspection surveys, etc. With service titan, all the work is completed during the sales call and when the customer signs, I am completely finished. What do you dislike? Our joke around the office is that the software is called service ...

Great Plumbing/AC System

What do you like best? Service Titan is very user friendly. The dispatch scheduling screen is very easy to use and navigate as well as the main dashboard. What do you dislike? The only thing that I dislike is how touchy moving things in the dispatch board is. If you don’t go super slow it will go through all techs and you may completely lose where you are going. Recommendations to others considering the product: Service Titan is very user friendly What problems are you ...