ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

The customization is simply the best

PROS & CONS What are the best aspects of this product? What I appreciate most about ServiceTitan is the customization functionality so we can easily reach our goals. We can work on several things according to our preferences, from reporting and adding user permissions to creating our own price book and many more. What aspects are problematic or could work better? Rescheduling appointments is a bit challenging. When I do it, the time interval only goes by a minute, which is supposed to ...

ALWAYS HAS PROBLEMS

ALWAYS HAS PROBLEM. DOESNT DEPOSIT CHECKS PROPERLY, DOESNT TAKE CARD PAYMENTS PROPERLY. CALLS FAIL ALL THE TIME TO CUSTOMERS. IT FREEZE OR GLITCHES WHERE IT DOES NOT SYNC OR LOAD UP YOUR DOCUMENTSI HAVE USED IT WHILE I WORKED FOR 2 DIFFERENT COMPANIES AND THE SOFTWARE IS JUNK!! I HAD TO PAY THE COMPANIES BACK MONEY BECAUSE PIECE OF JUNK SERVICE TITAN DID NOT TAKE THE MONEY WHEN I SWIPED THE CARD OR PHOTO DEPOSITED A CHECK.JUNK IS AN UNDERSTATEMENT FOR SERVICE TITAN

Great dispatching tool

PROS & CONS What are the best aspects of this product? ServiceTitan helps us stay on top of everything by tracking metrics, phone calls, sales, invoices, and more It also tracks the areas where you can make improvements and how efficient the software is in helping you reach your goals. What aspects are problematic or could work better? I wish there is a dedicated area for notifications that comes from customers and for conversations once they replied to the messages. Those dispatch ...

Comprehensive

What do you like best? The Servicetitan software is pretty comprehensive. There's just so many different parts to it. What do you dislike? Finding and making all those moving parts is confusing. There is a very steep learning curve with some of it. But my biggest complaint would be the inability to open links in a new tab. Some pages won't let you click links to open in new tabs. So when I have a customer on the phone and they want to update their email address, I have to submit my ...

Powerful business tool

PROS & CONS What are the best aspects of this product? ServiceTitan is simple to use and user-friendly. We appreciate everything in it. What aspects are problematic or could work better? It doesn’t update automatically if there’s a new data input in the system. What specific problems in your company were solved by this product? ServiceTitan helps us when customers are making their service calls. It is easy to use, which is why homeowners love it. Are you a current user of this ...

ServiceTitan is the best

PROS & CONS What are the best aspects of this product? I love that the app is user-friendly, feature-rich, and easy to use. What aspects are problematic or could work better? I can’t clearly see the lines between technicians, and it sometimes causes confusion to those who are handling the calls. What specific problems in your company were solved by this product? The software is very helpful and easy to use. It is equipped with auto-fill options, and we can easily customize almost ...

The customization is simply the best

PROS & CONS What are the best aspects of this product? What I appreciate most about ServiceTitan is the customization functionality so we can easily reach our goals. We can work on several things according to our preferences, from reporting and adding user permissions to creating our own price book and many more. What aspects are problematic or could work better? Rescheduling appointments is a bit challenging. When I do it, the time interval only goes by a minute, which is supposed to ...

Service Titan

What do you like best? There are so many things to love about Service Titian, it is extremely customizable to pretty much anything you need from report types to easily adding on permissions to certain users to even making your own price book and so many other customizable options. the dispatch board is great . What do you dislike? I dislike when you reschedule the appointments the time interval only goes by minute and not 5 ,10 or 15 like it used to, it only jumps in intervals when ...

Expensive and Not User Friendly

What do you like best? The reporting is great. Service Titan has the best reporting/reports out of any of the dispatching/CRM softwares I have ever used. Their onboarding is nice initially but very hard to get ahold of after. What do you dislike? It is too bulky. It is not easy to navigate. It is very difficult to get in contact with support. There are flaws when taking deposits. To find an estimate for a customer there are 15 steps. Even something as simple as merging duplicate ...

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