ServiceTitan Reviews in May 2025: User Ratings, Pros & Cons

Service Titan has been great

Service Titan has been great. It is a top of the line product and they keep updated and upgrading it to make it better. We wouldn't choose anyone else.

Performance Reviews

From my angle of usage Service Titan has been extremely helpful on being able to custom generate performance review reports so that I have a better grasp of the true numbers that our techs are generating. This allows us to have clear and precise dialogue with the techs on where we can praise them, as well as things to focus on for improvement, and the ability to set realistic goals for future performance.

Great Software

Service Titan is a great software company. The options and customization is endless. Our CSM is also great and is always quick to respond! And on situations that need more assistance, he always gets us in touch with the right person. The only negative is the occasional overwhelming feeling because there is so much that Service Titan can offer. The constant updates and changes, though I realize are to improve process's, sometimes seem like too much. I wouldn't be able to keep up if it wasn't ...

Good software for plumbers and HVAC technicians

PROS & CONS What are the best aspects of this product? ServiceTitan is user-friendly and has tons of helpful features. The main dashboard and dispatch scheduling screen are easy to use and operate. What aspects are problematic or could work better? The app is great, but there’s one thing that bothers me when I am at the dispatch board. You have to be very careful when touching stuff there, or else you’ll lose your way when navigating around. What specific problems in your company were ...

Very dishonest company with…

Very dishonest company with exceptionally horrible service. At NO point should you ever sign a contract. Once you do, they disappear and want to charge you full price to get rid of them. Even if they never actually delivered any services to you. Use any CRM other than Service Titan. I’m expecting a very canned response from their PR department. They will act like they care, but all they want is your money!

Service Titan has created efficient…

Service Titan has created efficient workflows and time management for our office and field staff. Numbers and information is quickly at hand when needed. Updates are timely. While no product is perfect... ST is the closest we have seen.

Easily track KPI with ServiceTitan

PROS & CONS What are the best aspects of this product? I like how user-friendly this software is. We can update invoices and easily track technicians and KPIs for multiple departments. What aspects are problematic or could work better? I have nothing bad to say against this app. In fact, it is improving with time due to constants updates. What specific problems in your company were solved by this product? ServiceTitan helps us track almost everything –and this can be beneficial for ...

ServiceTitan is always there to help

PROS & CONS What are the best aspects of this product? I appreciate that the software is easy to use and has responsive customer service. It also comes with an easy-to-use app that we can use to update invoices, run credit cards, collect payments, and more at any time. What aspects are problematic or could work better? I encountered issues in syncing data using the desktop version. But the mobile app got us covered when we’re facing this problem. What specific problems in your company ...

Useful business tool with constant updates

PROS & CONS What are the best aspects of this product? ServiceTitan is an easy-to-use and user-friendly tool that is great for business use. It comes with training videos, and its customer service is very responsive when we need help. What aspects are problematic or could work better? The constant updates are great, but they can sometimes cause issues within the system. For instance, we have to spend time waiting for the upgrades to be completed. What specific problems in your company ...

restarted hvac company in 2017 and went…

restarted hvac company in 2017 and went with ST not bad till the last year constant selling of products and arongant attitude toward the customers ie; we will set in place "handrails to govern your companies data"so we decided to change to service fusion. ST did everything to make it more difficult they road blocked every piece of data will never deal with them again if i had to crave my dat in a piece of stone with a chisel. something tells me they are bleeding customers by the 100's