Sendoso Reviews in June 2026: User Ratings, Pros & Cons

"Sendoso Review"

What do you like best about Sendoso? Easy to use platform, easy to send information What do you dislike about Sendoso? Can be hard to track metrics after the fact What problems is Sendoso solving and how is that benefiting you? Able to more easily send gifts and track inventory than before

"Great way to surprise and delight your customers!"

What do you like best about Sendoso? It's always nice to surprise and delight your customers and prospects. With Sendoso it makes sending direct mail easy and streamlined. Additionally, the integration into our CRM is helpful to track and understand who has received what, when, and follow up with that individual more personally. Lastly, it's been really helpful to leverage direct mail at meaningful touchpoints within the customer journey (new contract, anniversary, launch, renewal, etc). To ...

"Great way to manage client appreciation."

What do you like best about Sendoso? The ability to provide both physical and digital thank you to clients and prospects is immensely valuable during the pandemic. It's a great way to build rapport, keep engagement and adoption high and provide extra value. What do you dislike about Sendoso? The address verification emails appear to confuse some recipients who fear it could be spam. A better way to personalize the message from the sender as a "known/expected source" would likely minimize ...

"It's the service and support that sets this one apart"

What do you like best about Sendoso? I've worked with numerous vendors over the years in this space. And most of them approach the process (and platform) from a very similar perspective. But for me the Sendoso advantage is our support and service Team; while we don't need hand-holding (most of the time :)), we have gained so much form the time our Success Team provides us. From basic troubleshooting to best practices, and even doing some really creative custom programs, we've ramped up and ...

"Helps scale ABM tactics, especially in the world of no in person meetings"

What do you like best about Sendoso? I love that my sales team is enabled to send things at their own discretion, without having to constantly ask me to send swag, or if they are allowed to do XYZ when it comes to prospect or customer appreciation, gifts, etc. The SDR's have had luck with sending coffee gift cards to potential meeting prospects, and it's a nice thought, especially with COVID going on. I also love that all my storage is at their warehouse, that I can access my inventory ...

"Very positive, useful, and convenient."

What do you like best about Sendoso? The ease of use and toolbar integration are my most favorite aspects. What do you dislike about Sendoso? My own lack of utilization is largely the only issue here. What problems is Sendoso solving and how is that benefiting you? Gift giving in a work-from-home environment is now made simpler.

"Made our swag campaigns light years easier!"

What do you like best about Sendoso? That I don't have to pack swag boxes for our sales reps any more. What do you dislike about Sendoso? The pick pack cost is steep and the international shipping stinks (they use USPS which is often not the best choice b/c USPS doesn't track once it hits the recipients country). I also don't like that there's no way to track how many of each item you're sending. Recommendations to others considering Sendoso: Don't plan to use it for international ...

"Easy to use, great for engaging customers"

What do you like best about Sendoso? Sendoso is accessible where I live as a sales rep, Salesforce CRM. It is easy to use and great for getting a prospect/customer to the next meeting. What do you dislike about Sendoso? Occasionally there is issues with Sendoso being down, but their product team is easy to work with and always gets the product up & running in a timely matter. What problems is Sendoso solving and how is that benefiting you? A meaningful way to stand out against competition ...

"Eases the biggest pain points of sending gifts with a little training"

What do you like best about Sendoso? Sending thank you's to customers and nurturing prospects with gifts can be a bit of a pain but is so valuable for relationship management. Sendoso's platform offers a lot of capability and customization. It automates some of the most inconvenient aspects of they are continually evolving the product and trying new things. What do you dislike about Sendoso? There are a couple of small areas that can be a bit confusing, or just have UX issues that have not ...

"Excellent tool for outreach and creating Sales opportunities"

What do you like best about Sendoso? Creating introductions with prospects and establishing a relationship with customers What do you dislike about Sendoso? Sometimes delivery is off (address/takes a while depending on location) What problems is Sendoso solving and how is that benefiting you? Creating new opportunities