Sendoso Reviews in June 2026: User Ratings, Pros & Cons

"Effective Way to Connect with Customers and Prospects"

What do you like best about Sendoso? Sendoso makes it very easy to incentivize our customers or prospects to take a particular action. Also, their ability to design and create new products in the platform has been huge. It has become a one-stop shop for all my branded item needs. What do you dislike about Sendoso? It would be great to set up "touches" for our sales reps to pick and choose what to send to a prospect, instead of having preset boxes. Also, the processing times for the sends ...

"Great platform for organizations of all sizes"

What do you like best about Sendoso? Sendoso helps my organization stay connected with prospects, customers and each other having one central gifting platform is the best! What do you dislike about Sendoso? Longer send times these days for warehouse sends. Recommendations to others considering Sendoso: If you are looking for a great engagement platform for new logos and customers this is it. What problems is Sendoso solving and how is that benefiting you? Being able to send prospects a ...

"Field Events Marketing Coordinator"

What do you like best about Sendoso? Sendoso gives a wide variety of options for different segments of people: customers, prospects, internal employees, etc. I also enjoy the various choices including merchandise and experiences. What do you dislike about Sendoso? Sendoso is very inconsistent. Some orders will be shipped right away, while others are processing for weeks on end. The packaging is also very inconsistent. When shipping items, we include specific company packaging tape, crinkle ...

"UPDATED: Great concept, poor execution."

What do you like best about Sendoso? Ease of sending gifts and spiffs for multiple teams. I love that we can control budgets for other departments, and when it works, it works SO well. The direct Sendoso sends are creative and fun. The ability to order directly from swag.com makes life easy. In theory, this is a great product. What do you dislike about Sendoso? Customer service is lacking. No insight into constantly delayed or refunded/canceled sends. We are putting tickets in weekly and ...

"Sending platform"

What do you like best about Sendoso? Integration is easy to set up & it works as an automated sending option. What do you dislike about Sendoso? Quality of product sends & branding could be elevated. SLA are incredibly high and cannot be used for time sensitive sends. Expect 1+ week of processing. Recommendations to others considering Sendoso: Have a secondary sending option for time sensitive sends. What problems is Sendoso solving and how is that benefiting you? Automation through CSM has ...

"Easy to use, warehouse good, reporting needs work"

What do you like best about Sendoso? The warehouse feature is more robust than some competitors. We are able to leverage it for fulfillment for some of our events which is very helpful since we don't have enough space in the office. What do you dislike about Sendoso? It doesn't have the AI recommendations like some competitors. It isn't easy to give an either or choice within the tool. The reporting could be better. Recommendations to others considering Sendoso: Allow enough time for ...

"The best gifting platform for your Marketing and Sales efforts"

What do you like best about Sendoso? I have been using Sendoso for 4+ years and it's one of my favorite Marketing/ Sales tools to use daily. It has helped us offload packaging and storing of our swag, and it has enabled our sales team to use gifting as a way to build stronger relationships with our prospects and customers. What do you dislike about Sendoso? There isn't much I dislike about the platform. One thing I would mention is their UI/ UX that could be better, especially for new ...

"Field Marketing Specialist"

What do you like best about Sendoso? Makes sending incentives and gifts easy! The analytics and gifting options What do you dislike about Sendoso? Searching through Sendoso Direct options when creating a touch is difficult - need images or more description of the product. What problems is Sendoso solving and how is that benefiting you? To be determined actually - not sure we're leveraging to the best of our ability. It does give sales a simplified way to send thank you gifts. We do store an ...

"Great options. Solid product. Continual support."

What do you like best about Sendoso? The customer community is top-notch. Great source of ideas, innovation and inspiration. Very helpful PM team to help build and source beautiful, high-end kits. Integrates into all our systems. Digital gift cards are simple and easy to execute. What do you dislike about Sendoso? Challenges managing multiple teams and instances. Recommendations to others considering Sendoso: If you have a complex marketing dpt and tech stack, ensure the product can support ...

"Sendoso customizes your marketing needs"

What do you like best about Sendoso? The flexibility that the platform offers. What do you dislike about Sendoso? International limitations for hiping wine and beer. What problems is Sendoso solving and how is that benefiting you? With endoso we are able to ship branded items to customers with ease