Sendle Reviews in May 2025: User Ratings, Pros & Cons

Still haven't attempted to collect my…

Still haven't attempted to collect my parcel. It's been over a week. Everyday I contact them and they say someone is coming before 6pm but do not show up. Still waiting!

Don't use Sendle if you are a Canadian…

Don't use Sendle if you are a Canadian customer because they have double standards and will treat you worse then It's US customers. For example Sendle offers damage coverage for its US customers but not for Canadians. If your product gets damaged during shipping you get zero nada zilch. When my package was damaged they told me to package it better next time! The truth is Sendle has double standards: better for US clients and worse for Canadians. I feel deeply offended by Sendle's prejudiced ...

AVOID SENDLE - PARCEL NEVER PICKED UP AFTER 2 DAYS OF BOOKING & REBOOKING, 7 EMAILS TO SENDLE REPS, 4+ HOURS WASTED TIME

Booked Sendle for the first time as I couldn't post my Ebay item via regular Australia Post because my car was towed away. Booked first day; Sendle claimed "pickup unsuccessful" which was reported on their website at 7.20am. The the point is no deliverer came to the door & Sendle specifies deliveries are only operational from 8am - 6pm. Rebooked again for the second day & sent 7 emails in total to Sendle representatives who assured me that the deliverer would pickup the parcel; two days ...

Shady drivers

Shady driver. Where do they get these people. Driver scanned in my parcel and was never seen again. Out close to a $1000 and sendle don't give a @$%$. If you live in Canada do not use this company. I have used multiple other shipping company's and never had a issue. And sendle loses 2 packages in less then 4 months where the driver scanned in the package and then never seen again. Avoid like the plague

Terrible service. Lost package.

My package had an estimated delivery of 4-5 days. They picked up the package from the drop off after 3 days, which caused a heavy delay in delivery. when coordinating the delivery with sendle to solve the problem they were completely useless and couldn't even offer a return to sender so I could send it with a reputable and timely delivery service. My package is now missing. I have not heard from sendle. I will never use the service again. Additionally their listed drop off locations are not ...

Absolutely disgusting company

Absolutely disgusting company. I sent a parcel and they falsely increased the measurements on the box and charged me extra. Plus the fact it took over 3 weeks to deliver it. Be careful using this fraudulent company.

Sendle needs to get reliable drivers…

Sendle needs to get reliable drivers who pick up when they should. Or follow their own guidelines/promises that they'll send a dedicated driver to pick up if items haven't been collected on time. A pick up time from 8am-6pm is just ridiculous. No small business I know opens at 8am and closes at 6pm. I have my driver's mobile number and most times he won't even respond if I ask if he's still picking up. Being a sole operator I'm stuck at my office all day till he turns up -- that is, IF he ...

Like waiting weeks? use sendle

... It might come it might not ... who cares? Sendle don't. They are experts at being bad at their job. They work tirelessly at sucking - their mantra 'delivery is just an outdated idea man' eBay are a pretty good company why tie yourself to a truely terrible one? Any five stars on here I presume are fake. If you use them you will regret it sooner rather than later.But maybe you like living on the edge? You think I am a one off ? Go ahead try them I dare you.

Continually failing to pick up parcels

I made a sale on eBay and selected Sendle as the courier to pick up the parcel. They did not pick up on the scheduled day, so it was rescheduled to the next day. They did not pick up on the second day, then there was no communication. A week layer I followed up, and they rescheduled the pickup and made it a priority. No one came. So they rescheduled again, and no one came. Now my buyer has complained and requested a refund. Sendle’s pickup service is behind a joke.

Sendle.com

Sendle.com Terrible customer Service . Bait and switch on bulk pricing !! No customer service It's email 2-3 day wait. Obviously all deliberate