Sendle Reviews in June 2026: User Ratings, Pros & Cons

Rubbish service posted something that…

Rubbish service posted something that was weighed 16.8kg they picked it up after waiting 3 days ,then 5 days later tracking said it was over 25kgs and was getting sent back no one phoned me as it was all lies parcel sat somewhere who knows where for 10 days meanwhile I’m trying to get answers but all’s I was getting was slow talking Chinese American I cannot understand tell me my parcel was on it way back and they were personally taking care of it not once did someone from Australia call me ...

APPALLING SERVICE!! AVOID AT ALL COSTS!!!

APPALLING SERVICE!! NO RESPONSE TO E-MAILS! Tracking is abysmal! Price guarantee is a load of rubbish! AVOID AT ALL COSTS!!!

Parcel wasn't even picked up after 2…

Parcel wasn't even picked up after 2 days of waiting. No update from the Sendle team and no response even after getting in touch with them. HIGHLY WOULD NOT RECOMMEND.

Easy Breezy Experience

Easy Breezy Experience I placed my order less than a week ago and was pleasantly surprised to see the delivery at my doorstep less than a week later. I'm super happy with my experience and will certainly return for future orders!

Awesome

Fast shipping great pricing and just as described! PBK had lost ours and although they refunded this lunchbox was then sold out so this made my little boys day!

Very poor and unprofessional customer service

I have been using Sendle for at least 12 months. The pick ups have never been a problem, because it's not Sendle, a private courier. Had one problem delivery and I have been amazed how difficult it is to get a message to them and get a live chat. No phone number and no live chat. Keep getting robots. Sorry, but this is not acceptable. Looks like Australia Post now gets all my business. Very disappointing.

The courier supposedly tried to deliver…

The courier supposedly tried to deliver my parcel... I am working from home and where I sit I look out the window at where any courier would pull up to make a delivery. Ok, so its possible I went to the toilet however they also supposedly left a card... No card! The email they send says you need a card number to try to get it redelivered but how can I with no card. I tried calling, took the option for a call back that never came and then went round and round their phone queue with no one ...

Fast delivery and a cool bracelet.

Date of experience: August 18, 2021

This is my first purchase and I am…

This is my first purchase and I am absolutely happy with my purchase. Quick shipping will definitely do business again I highly recommend 🙂👍💯%

No good (yes my 1st trustpilot review is for you because I am not happy)

No good and need improvement if you want to win more market I have a parcel needs to be sent urgently but they "missed" two pickups. No one called or pressed doorbell at all but the courier/system said they missed it. Rescheduled it for the next day (Friday), nothing happened the whole day and now (Saturday) but the dashboard still showing "scheduled pickup on Friday" ?????? OMG No way to phone support. Auto-response said I can do chat but I tried 3 different browsers but nothing Chat ...