Sendle Reviews in June 2026: User Ratings, Pros & Cons

The worst company - DO NOT USE SENDLE

Sender and receiver: Sent my toolbox sized parcel October 14th 2022 (Shouldn't be easily misplaced!) I did this as a test run as we were going to use Sendle when we moved states. Found out after 2 weeks that it was unable to be delivered with no explanation given why. Tried to update the delivery instructions but then after a month the website said was being returned. All this was found by checking the website. Sendle did not send any notifications of proceedings themselves. More time ...

Excellent service!

Excellent service!! Quick delivery. Arrived exactly when promised.

Awful courier

Using eBay pre-purchased label service and dropped off the product at the Sendle drop off store on the next day. Saw my item was scanned at the drop off store but received complaints from buyer claimed the item was never arrived after two weeks. Buyer appealed to eBuy for refund and I was requested to provide evidence that the item was lost by courier. Contacted Sendle customer service and Sendle replied the item was never been dropped off so I am not entitled to claim Sendle Cover. It ...

AVOID LIKE THE PLAGUE!

AVOID LIKE THE PLAGUE! Anyone who uses Sendle gets an automatic bad review, this atrocious excuse of a "service" has been consistently screwing me around since I was forced to participate in it. They lie about your parcel's location and you can't even ring them to talk to a human. Anyone who uses Sendle gets a bad review, stay FAR AWAY FROM HERE. If you are a seller, go with Australia Post like normal people. At least they will send it to a post office if you aren't at home 24/7 waiting ...

Ordered my products late on Friday…

Ordered my products late on Friday night and I received them on Monday via USPS. Extremely fast service.

Customer service people were really helpful service people really helped…

Customer service people really helped me and when they said it was on the way it was, and then got here soon then, ty 😊

Just don't even consider it

Just don't. They did not pickup my package for 7 days. I was told everyday it was being escalated. Eventually when I got hold of Aramex, they said they never received the order from Sendle. I had to pay another company $120 to pickup my order from the hubbed location where it was dropped off just to get it to me. Their customer service is horrible.

A very happy camper!!

I ordered a room heater from a seller on Ebay. The order was placed on 11-14-22. I received my order today, 11-17-22. I am so very thankful for the wonderfully fast shipping that my order received!! Excellent job to all involved!

Everything went well

Date of experience: November 16, 2022

Think twice if using for your business

Sendle are an aggregator, not the courier company. Any time your parcel gets booked with Aramex, they never turn up - takes multiple attempts or continual re-booking several times before the courier will even come and collect. Terrible if you're running a business with customers.