Sendle Reviews in September 2026: User Ratings, Pros & Cons

it has been really easy to use and…

it has been really easy to use and convenient. I like the interface and how clear it is. I also like that it includes delivery notification :)

Parcel was dropped at hub on 29 Jan and…

Parcel was dropped at hub on 29 Jan and 11 days later it has still not been collected. I escalated the problem after 5 days and nothing has happened. Appalling appalling lack of service. All they say is "we're sorry you're underwhelmed...". I have contacted them multiple times and nothing happens. In desperation to try to get my parcel the next step will be Fair Trading. Their service or lack thereof appears to be a complete rort.

Fast and the cheapest

Fast and the cheapest! Thanks!

I was SUPER hesitant to try Sendle…

I was SUPER hesitant to try Sendle because I couldn't understand how you could save me money AND get my package there so fast. I decided to try it on one single package first before moving my service over. Saved me $4 compared to other competitors, and got there in the two days as promised. Ridiculous crazy impressed! Will be telling everyone about this awesome service!

I was really excited to use Sendle but…

I was really excited to use Sendle but it’s been a terrible experience so far. My item wasn’t picked up the first day I scheduled, it got to the end of the second day and I messaged customer service and they said the delivery driver had come but there was no item and asked me to clarify my address and send photos of my house and links to google maps. I said I had been home and no one entered my property, advised the address was correct and provided the information that was requested. The ...

I've been waiting for an order to be…

I've been waiting for an order to be picked up for 5 working days now and customer service is just telling me that someone will come the next day. This is ridiculous I've been stuck at home for 8-6pm for a whole week. I've done every instruction and amended pick up instructions a few times as suggested by CS and nothing. I would never use this service again. My package is still waiting to be picked up but I'm just going to go via Australia Post on Monday. I am extremely disappointed in sendle

Extremely disappointed with this…

Extremely disappointed with this service. Initially attracted to Sendle due to their pickup guarantee. What a false claim ! I booked a job to be picked up on the 4th of Jan. After it didn't get picked up we saw an automatic status that said as much and that it was being rebooked for the next day. However, still no pickup, so by the middle of the 3rd day, we sent a support enquiry asking what's going on. Sendle replied they are escalating with the pickup provider. By 8th of Jan, we had ...

I've been waiting for an order to be…

I've been waiting for an order to be picked up for 5 working days now and customer service is just telling me that someone will come the next day. This is ridiculous I've been stuck at home for 8-6pm for a whole week. I've done every instruction and amended pick up instructions a few times as suggested by CS and nothing. I would never use this service again. My package is still waiting to be picked up but I'm just going to go via Australia Post on Monday. I am extremely disappointed in sendle

Extremely disappointed with this…

Extremely disappointed with this service. Initially attracted to Sendle due to their pickup guarantee. What a false claim ! I booked a job to be picked up on the 4th of Jan. After it didn't get picked up we saw an automatic status that said as much and that it was being rebooked for the next day. However, still no pickup, so by the middle of the 3rd day, we sent a support enquiry asking what's going on. Sendle replied they are escalating with the pickup provider. By 8th of Jan, we had ...

I was really excited to use Sendle but…

I was really excited to use Sendle but it’s been a terrible experience so far. My item wasn’t picked up the first day I scheduled, it got to the end of the second day and I messaged customer service and they said the delivery driver had come but there was no item and asked me to clarify my address and send photos of my house and links to google maps. I said I had been home and no one entered my property, advised the address was correct and provided the information that was requested. The ...