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9.8

Spot Score

SendGrid

SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Effective sending for successful communication.

3.4

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SendGrid Reviews & Ratings

3.4

Good

Based on 1014 ratings & 605 reviews

Rating Distribution

Excellent

(235)

Very Good

(101)

Good

(28)

Poor

(13)

Terible

(228)

Expert's Review

SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more

SendGrid pros and cons

  • Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.

  • API functionality - Users appreciate the quality of the API services for sending emails.

  • Poor customer support - Multiple complaints about ineffective and unresponsive customer service.

  • Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.

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Showing 601-605 out of 605

AJ

Alan Jenkinson

01/01/70

1 out of 5

RELENTLESS SPAM PLATFORM - AVOID AVOID AVOID

I'm continually getting spam trash from these morons. I'm continually complaining and all they're doing is protecting their spammy customers. I would suggest that any legitimate company that cares about their reputation doesn't consider such an unscrupulous company like this lot. AVOID AVOID AVOID

JA

Jake Adams

01/01/70

1 out of 5

Useless - blocked by Microsoft

I tested Sendgrid with a free account today but the few messages I tried to send were all returned as undeliverable because Sendgrid's IPs are blocked by Microsoft - Outlook/Hotmail etc.So it's useless as half the world uses Microsoft or Gmail.

R

Ramses

01/01/70

1 out of 5

Poor customer service, they will de-activate you for no reason

So I opted for a free account and set 3 ones up for my clients. Sure, they on average send like 10 mails a day so not big spenders. After a couple of days I noticed I couldnt log into either of the 3 accounts anymore.... I reached out to their support:Thanks for reaching out. SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide ...

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SO

Szymon Opielowski

01/01/70

1 out of 5

Didn't allow me to open an account

Didn't allow me to open an account, probably because of country blocks. That's super unprofessional, can definitely not recommend.

AA

Ammar Al Dewani

01/01/70

1 out of 5

They don't really offer free trial of…

They don't really offer free trial of their services , their only concern is money money money , how can I buy your service if you suspend my account from your free trial !!!BEWARE looks like their own concern is your pockets not real email delivery !

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].