9.8
SpotScore
SendGrid Reviews in July 2026: User Ratings, Pros & Cons
Effective sending for successful communication.
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SendGrid Reviews & Ratings
Spotsaas Editor’s POV
SendGrid's API remains functional for email campaigns, but recent reviews document specific operational issues. Users report account suspensions without clear explanation, support response times exceeding 48 hours, and IP blacklisting that degrades deliverability. The platform requires dedicated IPs (additional cost) to maintain sender reputation—a hidden expense ...Read more
SendGrid pros and cons
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 601-605 out of 605
R
Ramses
01/01/70
Poor customer service, they will de-activate you for no reason
So I opted for a free account and set 3 ones up for my clients. Sure, they on average send like 10 mails a day so not big spenders. After a couple of days I noticed I couldnt log into either of the 3 accounts anymore.... I reached out to their support:Thanks for reaching out. SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide ...
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JA
Jake Adams
01/01/70
Useless - blocked by Microsoft
I tested Sendgrid with a free account today but the few messages I tried to send were all returned as undeliverable because Sendgrid's IPs are blocked by Microsoft - Outlook/Hotmail etc.So it's useless as half the world uses Microsoft or Gmail.
AJ
Alan Jenkinson
01/01/70
RELENTLESS SPAM PLATFORM - AVOID AVOID AVOID
I'm continually getting spam trash from these morons. I'm continually complaining and all they're doing is protecting their spammy customers. I would suggest that any legitimate company that cares about their reputation doesn't consider such an unscrupulous company like this lot. AVOID AVOID AVOID
NI
nobody important
01/01/70
Sendgrind sends no more for me.
well.... I use it to send customer emails via woo-commerce. Someone somehow hacked my API key even though I only use gmail to send emails, the rest is automated through woo-commerce. Big Firewalls in place on server that have a zero tolerance for any kind of hacking.... 40K emails sent in 1 day, busted my account limits. Notified support via chat. They in turn placed a hold on my account. 5 days later... 5 submitted requests for a response.... NO response to trouble ticket, I contact some ...
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AT
Angeline Tan
01/01/70
The Worst Email Provider
SendGrid is the worst email provider. They suspended my account without refunding me and without letting me know what is the rules I am being violating.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].