9.8
SpotScore
SendGrid Reviews in July 2026: User Ratings, Pros & Cons
Effective sending for successful communication.
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SendGrid Reviews & Ratings
Spotsaas Editor’s POV
SendGrid's API remains functional for email campaigns, but recent reviews document specific operational issues. Users report account suspensions without clear explanation, support response times exceeding 48 hours, and IP blacklisting that degrades deliverability. The platform requires dedicated IPs (additional cost) to maintain sender reputation—a hidden expense ...Read more
SendGrid pros and cons
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 591-600 out of 605
MS
Marc S.
07/22/14
Easy to run into deadly traps
What do you like best? The price was good and the tool was ok if not super user friendly. What do you dislike? The fact that they don't take reasonable precautions to protect you against making mistakes Their incredibly difficult and condescending customer service when you do Old fashioned UI Recommendations to others considering the product Go somewhere else What business problems are you solving with the product? What benefits have you realized? The most important result ...
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JG
Joe G.
08/21/13
A good took for better delivery of marketing emails
What do you like best? I like their dashboard and engagement metrics. It's easy to get to opens, clicks and failures. Sendgrid takes a step into the world of email marketing by adding lists, email categories, and working with CAN-SPAM to ensure delivery. What do you dislike? I've found the console to be a bit pokey. Putting together reports takes longer than I've experienced on similar services like Socketlabs. I'm coming from Socketlabs and had a little difficulty navigating but this ...
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JM
John M.
08/07/13
Very easy to use and manage
What do you like best? I was able try things out and experiment with different ideas quickly. The setup was simple and I could see how my email campaigns were going. I felt like I had a much better sense of what was going on. What do you dislike? There wasn't really anything major that I disliked. I kind of fumbled my way through this one concept I wanted to try out, so maybe I wasn't able to find solid documentation of different workflows? (I'm kind of guessing as to why I got stuck ...
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CC
Cate C.
05/31/13
Developer Needed For This Solution
What do you like best? SendGrid was great for our transactional emails, but wasn't a great solution for anything beyond that email type. What do you dislike? The SendGrid interface was VERY difficult to use when trying to create custom email designs. I consider myself a relatively tech-savvy person, with enough knowledge to edit HTML, but this required full knowledge of HTML writing in order to create a good custom design. It required some serious dedication from our developers in ...
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ER
Erich R.
12/30/12
Excellent SMTP Relay for User Interaction
What do you like best? An amazingly easy to setup SMTP service to deliver notifications to a large number of users of your web application or service. The API is solid and well documented, in addition, it's a trusted SMTP, so chances of your emails getting bounced are less. It's incredibly easy to setup and use. Pricing is incredibly competitive and great for startups if you're using under 200 mails a day. What do you dislike? There seriously isn't very much about this tool that I ...
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JT
Jared T.
11/05/12
Easy integration for web app's cloud-based email infrastructure
What do you like best? Ease of use - was able to integrate into our web app within a short period of time (less than 2 days, they offer a free entry level plan. We have been using them for 3 months and have not crossed the free plan threshold yet. What do you dislike? Do complaints so far Recommendations to others considering the product Great for adding industrial grade strength email capabilities to web app.
J
Joe
01/05/12
Amazing - Email is simplified with SendGrid
Email & Deliverability is always a headache for software and application developers. SendGrid made developing my new application a breeze. No more email headaches. Perfect 10
J
Joe
01/04/12
Amazing - Email is simplified with SendGrid
Email & Deliverability is always a headache for software and application developers. SendGrid made developing my new application a breeze. No more email headaches. Perfect 10
AA
Ammar Al Dewani
01/01/70
They don't really offer free trial of…
They don't really offer free trial of their services , their only concern is money money money , how can I buy your service if you suspend my account from your free trial !!!BEWARE looks like their own concern is your pockets not real email delivery !
SO
Szymon Opielowski
01/01/70
Didn't allow me to open an account
Didn't allow me to open an account, probably because of country blocks. That's super unprofessional, can definitely not recommend.
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