SendGrid Reviews in May 2025: User Ratings, Pros & Cons

SendGrid is second to none for eMarketing needs

What do you like best? We've been transitioning to SendGrid over the past several months, and it has been everything we hoped it would be and more. The ability to manage unsubscriptions from campaigns is more effective than our previous vendor, and the management of users who forward campaigns to others and how this won't affect the initial user is a very pleasant aspect of our increased usage of eMarketing. What do you dislike? Sending more than 100,000 emails has a steep price ...

One of the best and easiest

What do you like best? Their REST API feature is the most amazing and easy API I have used. It's very secure and probably the best API I can say. What do you dislike? I liked almost everything about Sendgrid, I would prefer easy plugin for linux mail installation. Recommendations to others considering the product You can use this service without any doubt. They also offering marketing email this days. What business problems are you solving with the product? What benefits have you ...

Solid smtp provider with programmatic access, very useful for internal communication

What do you like best? We use Sendgrid as smtp provider for our internal team communication emails. It is a horrible task to maintain your own mail server in today's scenario where mail providers easily mark large volume email senders as spam. We like it because 1. Subdomain groups - Subdomains can be configured as sub-users with their own administrator and limited access to that subdomain only. This is useful for us in maintaining distinction between different internal teams. 2. ...

Send email without fiddling with DKIM, SPF, etc

What do you like best? You can spend a few days setting up your own email server, reverse DNS, keep the server patched, customizing, deal with domain keys/sender protection framework... Or you can just sign up for SendGrid in 30 seconds and start sending emails right away. It's pretty cheap too, particularly for low-ish volumes (though our use case might not be typical, since we're just using it for general email service rather than for marketing purposes. I haven't had any issues with ...

Sam's SendGrid Revie

What do you like best? SendGrid's API makes working with a programmer and customization very easy. Also there is great customer support. What do you dislike? Sometimes the API is inflexible, difficult to work with inhouse programmer and SendGrid team at times. URL Parameters have been a PITA. Recommendations to others considering the product Make sure you use SendGrid support. Well worth it. What business problems are you solving with the product? What benefits have you realized? ...

Used the Sendgrid API in nodejs

What do you like best? I found the documentation to be very complete. Both the python and nodejs wrappers were very easy to plug and play. What do you dislike? I did not encounter anything to dislike. I didn't use very elaborate features (e.g. templating Recommendations to others considering the product The documentation and support community is very clear. The API works as expected. What business problems are you solving with the product? What benefits have you realized? We ...

Sendgrid is always on top of everything.

What do you like best? It can send out large amount of the email within short amount of time and the support is very helpful. Our business has grow because our deliver rate has increased over time with sendgrid's tool. So, I will recommend to other company. What do you dislike? For the basic account, we don't really get much help with support. We switched to the PREMIER account and we have account manager. Our account manager's name is Lauren and she is very helpful. I am very pleasure ...

Maxwell's Review

What do you like best? Customer service/responsiveness. What do you dislike? Interface is not 100% intuitive What business problems are you solving with the product? What benefits have you realized? Solving deliverability. Customization is definitely a benefit

Thoughtful and diligent team, intuitive product

What do you like best? Tim, our account manager! If you speak to another ESP, any question you have often results in a long, seemingly incomprehensible article thrown at you. SendGrid is consistently there to help-with thoughtful explanations, simple instructions, and smart recommendations. An example - SG has technically have no obligation to explain all the nuances of deliverability, or QA a big send alongside our team (etc. but they go out of their way to do so knowing how that ...

The best way to send email!

What do you like best? I love the SMTPAPI, enriching an existing protocol has made integration robust and reliable. The pricing is reasonable and the support has been great in terms of response time and proactive advice for improving our deliverability. What do you dislike? I would love to have reporting at the individual subscriber level. What business problems are you solving with the product? What benefits have you realized? We send over five million emails a month, and we have ...