SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Great Product!

What do you like best? Sendgrid makes it easy to automate email for my business What do you dislike? The web UI can be a bit confusing and hard to navigate at times What business problems are you solving with the product? What benefits have you realized? Automating all transaction email. Sendgrid saves us time and headaches by providing an easy solution for managing our transactional email!

Still trying out Sendgrid

What do you like best? I am currently setting up a few handlers for sendgrid but so far, it seems like they have a stable system which is good. A lot of the big companies use them which gives me a certain level of comfort. What do you dislike? I think the documentation can be a bit terse sometimes. They seem to have different terminology for things that could have been explained much more easily. They also don't have some basic functionality easily accessible. For instance, I can't ...

Terrible user interface, numerous problems with API

What do you like best? The dashboards SendGrid provides are relatively helpful and clear. Their customer support is also decent, though you'll have a very tough time finding the phone number for it. What do you dislike? SendGrid has put no effort into making their interface easy to use. If you forget to fill a field out, you can click a button a thousand times and get no feedback on what you did wrong. Certain sections might be off-limits to you—rather than telling you why or simply ...

Multiple problems with SendGrid, too many good competitors

What do you like best? The interface is OK. The documentation was barely OK. What do you dislike? Numerous problems. Import of 18K worth of customers didn't work. I am an experienced engineer and know that my CSV file was correct. Another problem was changing a login setting for a 2nd user and it caused the option to change their login credientials to vanish and required them to fix (and it took them two days to get back to me. Finally, when I tried to cancel the account it simply ...

I Liked the way it works

What do you like best? The API is easy to use,and convenient when you wnat to integrate email management in your app What do you dislike? I couldn't use their templating tool .Its not user friendly Recommendations to others considering the product I was impressed ,try it. What business problems are you solving with the product? What benefits have you realized? Just sending emails to customers who make bookings on our site

Great sdk and api for transactional emails

What do you like best? I like the Heroku addon. The ruby api and integration works really well What do you dislike? The dashboard is a bit convoluted, the template creation is not very straightforward, What business problems are you solving with the product? What benefits have you realized? Mostly transactional emails, signup confirmations, password resets, receipts from purchases

Bulletproof email solution.

What do you like best? Best overall goto service for sending transactional email. It's got every feature you could possibly want. What do you dislike? It's got a virtual monopoly on email sending. But feature and pricewise it's hard to beat, unless you have special needs. It's competitors try to find slightly niche features so as not to compete with SendGrid directly. Recommendations to others considering the product If you don't have niche requirements or need extra tech support ...

SEND GRID--- STAY AWAY!!! 0.03% SPAM will shut you down!

What do you like best? descent rates. comparable pricing. a fair dashboard. What do you dislike? Getting shut down for having a 0.03% spam is something you will NEVER deal with of the other mail providers. I KNOW! We have tested them all; looking for the best rate, but most reliable. They have a policy of ABOVE 80% reputation as being GOOD! YET, WE were always above at an 82%, and were shut down because we got tired of jumping through their compliance hoops for over 4 hours! ...

The best Transactional Email sending service ever!

What do you like best? I am very much love their White-label facilities. While signing up. They have given free credits to sending transactional emails to my companies clients. Sending emails within my own companies sub domain name and it provides more trust for me and my clients. SendGrid has great tracking facilities. It provides open rate, email opening, clicking the link and not open rates also. Also peoples can easily unsubscribe from my Transactional Email lists if they are ...

SendGrid Email marketing Review

What do you like best? I liked Yoobly, a CRM for my niche of marketing Yoobly aligned themselves with SendGrid for the email marketing integration. At first, it seemed to be easy to use. Sendgrid was giving you a total overview how email marketing worked,= though I had no time to learn all the details of email marketing. All I was looking for was that my emails were send and sad to say they were not. Of all things that was my Christmas mailing and the most important of the year. What do ...