SendGrid Reviews in July 2026: User Ratings, Pros & Cons

Great dileverability

What do you like best? Our emails are ever delivered Acceptable segmentation feature What do you dislike? A bad support when used Need better reports What business problems are you solving with the product? What benefits have you realized? Send email marketing campaigns with high open rates.

Great for transactional emails

What do you like best? easy to use. Great back end UI. Our developer liked it since it was easy to implement What do you dislike? nothing. I thought it was great to use. What business problems are you solving with the product? What benefits have you realized? automated emails like password resets, you've had a sale email or welcome email.

Incredibly Reliable Platform

What do you like best? I love that the email management dashboard shows you each email sent out, received as well as additional information like when the email was opened. Delivery is very fast and customer support is great and super helpful. What do you dislike? The price is a bit higher than other services we've used. What business problems are you solving with the product? What benefits have you realized? It's great to be able to track all of our transactional emails and ...

We use it as a server for transactional emails

What do you like best? The customer support has always been easy to interact with. What do you dislike? When looking up a user, you can only see if a message was sent, opened or flagged as spam. It doesn't give you the subject line of which email was sent (this could be due to how our business uses sendgrid What business problems are you solving with the product? What benefits have you realized? Sendgrid has helped us improve deliver ability of emails we send on behalf of our clients.

For a mass amount of emails, it works

What do you like best? This is a great software when you have THOUSANDS of emails to send. It helps send without bugs and issues. What do you dislike? I dislike the quirks that come up when sending so many emails. What business problems are you solving with the product? What benefits have you realized? We are sending weekly newsletters to our clients. We are seeing the open rates are higher

Send Grid Delivers.

What do you like best? My experience with SendGrid has been great since joining the ranks at Net-Results Marketing Automation. What do you dislike? I wish you could look further back within your SendGrid account to see older Activity and Export that data. What business problems are you solving with the product? What benefits have you realized? No problems thus far!

Reliable SMTP server

What do you like best? Reliable SMTP server, good Api and excellent deliverability inbox rate. The web dashboard is easy to use and offers good number of features. What do you dislike? To hard to work with bounces emails, log export and reputation management. Recommendations to others considering the product Definitely take a trial and setup your test campaign to analyze results. It is one of the top providers worldwide so I would make a deploy test using their dashboard or API. ...

ok software not ok platform

What do you like best? from a purely "feature" driven perspective, this platform does everything needed What do you dislike? no help at all avoiding being inappropriate labelled blackhat. no help at all dealing with major ISPs when pushback occurs Recommendations to others considering the product other platforms probably offer much better "black hat/white hat" protection and policing What business problems are you solving with the product? What benefits have you realized? ...

Platform which depends on your sending habits

What do you like best? Dedicated IPs Easy of Use Whitelableing domain and IP Good Support Inbox Placement What do you dislike? Slow website Confusing Panel Medium pricing Non flexible invoices I think customer success team must answer emails faster Recommendations to others considering the product High volume senders must use dedicated IPs. So control of reputation is with themselves. All in all, users with more than 100K emails per month, use must buy ...

It's a great mass emailing product that connects to our database system

What do you like best? I don't have any problems with it. All of my emails get delivered on a personal level without any problems. I like all of the data that SendGrid provides me so I can accurately see the data from each email and I can see what works and what does not. I like that you can make your own template if you're good with that stuff. What do you dislike? There's not much that I don't like about it. Sometimes it's hard to navigate the website and figure out what's going on. ...