SendGrid Reviews in July 2026: User Ratings, Pros & Cons

So very bad.

Their customer service and support is abysmal, and their newsletter-buider is so, so, SO buggy I don't even know where to begin. Additionally, they don't manage their shared IPs well and we get repeatedly added to spam blacklists. Sendgrid has caused our company extreme embarrassment.Avoid this company. They are puzzlingly bad.

Great for transactional email!

What do you like best? It's easy to integrate, and has lots of docs to have a great newbie experience. What do you dislike? Their shared ips suck. They are flagged as spam by various spam checkers. If you are serious about your business, you will have to get a paid private ip, which I think is ok given there is no free lunch. One thing I have never got to work is spam report alerts. I simply never get them, even though the hard bounce alerts work well. Recommendations to others ...

Simple solution, huge time saver

What do you like best? We use SendGrid because it integrates well with MailPoet's Wordpress plugin. Our newsletters are now automated, and that is an amazing feeling. What do you dislike? I've had no problems with SendGrid or its integration with MailPoet. What business problems are you solving with the product? What benefits have you realized? Time management - Now our team is able to focus on other projects, rather than spending valuable time laboring over weekly newsletter emails.

Great API for sending transactional emails

What do you like best? We currently use SendGrid for our transactional emails as well as our marketing emails (they recently added the marketing piece. It is flawless for transactional emails. I really like that I can have templates and edit them directly on the SendGrid site and then pass in whatever data I want via API when sending the emails. What do you dislike? The marketing email tools are still being fleshed out. I'm not complaining about them, but the email editing tools aren't ...

Excellent email marketing Platform!!!

What do you like best? I love the navigation and ease of use as well as the customer service that tells you exactly how to operate this software solution. I found the platform to allow me to learn quickly as the layout is logical. The price is very competitive and also the solution allows most companies to run a whitelabel service on it if you have more than 1 client if you are an agency. The reporting part of the software is very detailed and can provide a great level of intel for you ...

Doesn't support start-ups.

Doesn't support start-ups and only wants to support big companies. Remember you were once a start up...Just signed up for a new account and got this. who knows why. maybe because i used my UK detail while working in India. or maybe they just want to work with large companies who make them money."SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform"

Doesn't support start-ups.

Doesn't support start-ups and only wants to support big companies. Remember you were once a start up...Just signed up for a new account and got this. who knows why. maybe because i used my UK detail while working in India. or maybe they just want to work with large companies who make them money."SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform"

Don't use sendgrid.

What do you like best? Nothing, they banned me after using the service for 12 hours. What do you dislike? I started developing using sendgrid to make write some email forwarding code. After about 12 hours, I was banned. I emailed them asking why, and here was their response: "Thank you for contacting SendGrid Support! I would be happy to help you! I am sorry to hear that you are having troubles logging into your account, I know that is very frustrating. SendGrid leverages ...

Cheap but not robust

What do you like best? - It's cheap; - I also like the dashboard arrangement, especially the left side navigation bar; - Able to add custom fields; What do you dislike? - Not user friendly, not working smoothly. It looks like there are a lot technical issues, a lot of bugs; - Not show custom fields for manual upload; - It is hard to manage the contacts: when you delete a list, the contacts are still there; - Can only create 100 lists/account. Not enough for segmentation; ...

Sendgrid Review

What do you like best? I like that it integrates well with click funnels. What do you dislike? nothing comes to mind at this point. It is used in the backend to send emails. Recommendations to others considering the product Try it out and see if it works best for your needs What business problems are you solving with the product? What benefits have you realized? I needed a mail server for integration with clickfunnels.