SendGrid Reviews in July 2026: User Ratings, Pros & Cons

SendGrid is pretty awesome!

What do you like best? We use SendGrid for the purpose of sending out automated emails to customers. Welcome emails, weekly summary emails, etc. A great platform for both sales/marketing and developers to work together on. What do you dislike? While I like the graphs and the basic data SendGrid provides for users to see how well emails are performing, there could be more customizable views available. That would help in really getting more granular with the data. Recommendations to ...

Finally A Simple But Effective Email Marketing Program

What do you like best? The newsletter Build feature has some neat features that allow you to visually build the newsletter to help spread your message. What do you dislike? The fact that the program will not allow you to add attachments. Recommendations to others considering the product They offer a simple and free trial that allows you to test the program without any committments. What business problems are you solving with the product? What benefits have you realized? The ...

Great for Developers

What do you like best? We use sendgrid as a third party provider. Their email sending program is built into our patient communication platform. We code and create the emails, put them into sendgrid, then link their unique ID through sendgrid into our platform. An office can choose to send out that email and send it to their patient base. It is validated and sent through sendgrid, however an office sees it as sent through their office software What do you dislike? For the most part it ...

Does Its Job

What do you like best? Sendgrid is appropriate for what we use it for. What do you dislike? It seems to have some issues with spam filters frequently, which ends up giving our email addresses bad spam ratings otherwise. What business problems are you solving with the product? What benefits have you realized? We use sendgrid to send confirmation emails after they purchase a product from us. As I mentioned, it merely does its job.

Excellent email delivery service.

What do you like best? Very few bounces and low spam rate as compared to similar email services. What do you dislike? Not much to dislike, although it does not seem to allow use of multiple white labels. Recommendations to others considering the product Highly recommend you use it! What business problems are you solving with the product? What benefits have you realized? Provides a low cost method for mass delivery of emails. Delivery is fast and efficient and delivery statistics ...

Works great

What do you like best? Great option for sending emails from a variety of services. I use the wordpress and microsoft flow integrations. What do you dislike? It can sometimes be difficult to login as I set it up through Azure. What business problems are you solving with the product? What benefits have you realized? Our problem was that we often need to send transactional emails as a part of other workflows. We've benefited from a solid platform with good deliverability

Sendgrid is great for bulk email sending

What do you like best? The api's are fast and have had zero issues. The system is pretty solid for off the shelf to make sure we get great deliverability of our emails. What do you dislike? I have had trouble getting answers for what would be described as complicated technical issues as it relates to email deliverability. For example, you manage your own IP's but found it difficult to resolve issues if you got on a blacklist or were trying to get whitelisted / IP certified by a 3rd ...

SendGrid: A practical tool for email marketing

What do you like best? As a support team member, I use sendgrid to verify email send outs. Its easy to see if the person has opened, received, clicked or not received the email. This way we know for sure what is happening to our automatic email sendouts. What do you dislike? There's not a lot to dislike about sendgrid. Perhaps when emails are dropped, there could be a better explanation as to why it was dropped and what we can do about it. I had to ask their (great live chat support ...

SendGrid does Transactional Emails Well.

What do you like best? Reliability is great. Set up and start sending the emails What do you dislike? Don't have a lot of template options. Wish there were more. What business problems are you solving with the product? What benefits have you realized? We were having problems sending out WooCommerce purchase emails due to our large volume so we signed up with SendGrid and it's gone well.

Send Grid is Great!

What do you like best? When it comes to SendGrid, I like the user interface and the contact management. What do you dislike? There's nothing really I particularly dislike about SendGrid. What business problems are you solving with the product? What benefits have you realized? SendGrid benefits our marketing efforts by allowing us to track our click through and open rate. It also allows us to manage our unsubscribes effectively.