SendGrid Reviews in July 2026: User Ratings, Pros & Cons

Saddened I didn't try this earlier

What do you like best? I really enjoy the poiwer of sendgrid. We converted from mandrill, and have been nothing short of ecstatic. We custom brand the sending domain and user interface. The API is excellent, and a drop in replacement with excellent documentation. The tracking and stats facilities are excellent, and more powerful than we can imagine. We have several user identities with varied levels of access to the service. What do you dislike? The main sendgrid website is a little ...

Great Product and Service Support

What do you like best? Loads of functionality and Analytics. Well priced as well What do you dislike? They do have lots of blacklisted IPs in their shared IP pools. I think it has to do with our sending habits putting us into their lower tier pools, but our business model requires it. We have a good internal reputation with them, so more transparency on what pool we are in and why would be helpful... What business problems are you solving with the product? What benefits have you ...

Easy to use, nearly perfect!

What do you like best? I really enjoy the simple template and ability to customize our emails What do you dislike? At times many of the emails go directly to people's spam folders, which is counter productive to our email campaign Recommendations to others considering the product Again, it's a great one-stop solution to outbound marketing emails, but until they fix the issue with recipients having the emails go to spam, it needs work What business problems are you solving with the ...

Best choice for easy to set up transactional email

What do you like best? The free version is a great way to get your feet wet and try out the service. Great service for sending transactional emails. The UI is great and very straightforward. Easy to setup, and has comprehensive documentation and videos. What do you dislike? Would like a more robust dashboard with longer historical reporting on email activity/events. Recommendations to others considering the product Try the free tier, besides costing nothing to get started, it shows ...

Simple to use - but lacks advanced customization

What do you like best? Drag and drop features make it very simple to use What do you dislike? Lack of customization - e.g. social media buttons look outdated, and the column setup doesn't allow a huge amount of adaptability Recommendations to others considering the product Sendgrid is great, but I'd like to see some more customization options - I've seen some features that MailChimp have that would be cool in Sendgrid What business problems are you solving with the product? What ...

Fast improving email provider is value for your money

What do you like best? I like that you can see how much is improving over the past 8 months. The templates are becoming easier to use and the contact management is top notch. It's easy to create beautiful templates and track stats accordingly. What do you dislike? i don't like that some templates look different in the builder than they do when delivered. Yo must check before you send What business problems are you solving with the product? What benefits have you realized? We need a ...

Easy to use, not the best sendability.

What do you like best? Sendgrid is very easy to set up via API token. What do you dislike? The sendability is less than ideal for use cases outside of transactional emails. What business problems are you solving with the product? What benefits have you realized? We had to overcome gmail's email send limit. This tool solved that problem readily.

Great Platfom for email campaigning

What do you like best? Simple to use, but offers complexity if you are more tech savvy What do you dislike? Compatibility with other browsers (some features will only work in chrome. Recommendations to others considering the product none What business problems are you solving with the product? What benefits have you realized? Great for promotional advertising

SendGrid transactional/marketing email service

What do you like best? The user friendliness of the UI is outstanding, reliable& stable service, plenty of tools for customization, well documented API, excellent deliverability, great tools for import, edit, name, rename, segmentating contact lists, great automation unsubscribers management, excellent email campaign building logics. In other words: Great value for money! What do you dislike? Lack of tools to generate email workflow based on recipients reactions and time intervals. ...

Great for Transactional and Marketing Email

What do you like best? It is very easy to integrate with multiple programming languages as well as SMTP addressing for existing applications and devices (such as office printers/scanners. What do you dislike? We had been using a legacy version of the marketing campaign platform and when we switched to their new product (the legacy version is now end of life there is some functionality that is changed in a way that doesn't fit our workflow as well. Recommendations to others considering ...