SendGrid Reviews in July 2026: User Ratings, Pros & Cons

Do any humans work at this company?? short-sided way of treating customers

What do you like best? nothing... I ran a campaign... and it shut down AS I was sending... no explanation... no report... I used their own blog post which shows links to check the status of your website and mine passed with no issues... so still confused why this happened... and what the decision was based on. What do you dislike? Obnoxious company culture... no humanity No transparency with their decisions... rude, cold way of interrupting service... no one has ...

Reliable product. zero lags

What do you like best? Sendgrid does what it says and we are using software for more that 2 years without any issues with their services What do you dislike? There is nothing to dislike in this software it just improves by time, but it needs to improve its mobile support for android. Recommendations to others considering the product it is butter smooth and works fine without any lags, but it is not free it comes with a price. What business problems are you solving with the product? ...

Initially very positive, but vaguely disappointing

What do you like best? The transactional mail service concept. Don't use marketing mail as Mailchimp do this much better and frankly are a better company all round (business concept/pricing breaks/interface/support in what they do, plus they have an affiliate program. What do you dislike? As a small business which caters to small business, it is a big jump between the entry level essentials to something with a dedicated IP address and ability to whitelabel. Interface is easy enough ...

Transactional Godsend

What do you like best? Sendgrid drop in EXIM replacement for Cpanel servers, we use Send grid as a mail provider for all smaller servers transactional mail. This takes away new/young IP mail issues for smaller businesses. Thus far mail gets delivered to all the major providers without a problem. What do you dislike? Not being able to View a particular mail in reporting functions, We used to use Mandrill which had the ability to view a mail of which had failed/rejected, this was very ...

Easy, fuss-free experience. Superb API support.

What do you like best? Very intuitive UX that is a pleasure to use, marketing campaigns are a breeze to create with their high quality templates. Node.js documentation (and I daresay for the rest of the sdks are well-written and concise, making it easy to integrate. What do you dislike? There really isn't anything to nitpick. This is a very well designed product. What business problems are you solving with the product? What benefits have you realized? EDMs used to be cumbersome to ...

SendGrid API use

What do you like best? It's simples and very quick to setup, What do you dislike? The support is not as great as the rest What business problems are you solving with the product? What benefits have you realized? i dont have to manage emails, blacklists and other email problems

Great ESP

What do you like best? Integrates well with other email and marketing platforms What do you dislike? Nothing really...the customer service is solid and the send rate is decent. What business problems are you solving with the product? What benefits have you realized? The cost is reasonable and it integrates will with OfficeAutoPilot

Fast, Effective, Reliable Email Delivery

What do you like best? We use the API to create a separation of concerns between our various environments. SendGrid makes it fast and easy for us. No more email servers. No more headaches. What do you dislike? Can be challenging to get up and running on a new system. Not unique to SendGrid. Most solutions require a little bit of onramp time. Recommendations to others considering the product Don't manage your own email servers, use an API driven solution like SendGrid. What ...

Best email marketing tool I have used so far.

What do you like best? Simple, effective and responsive emails. I have been getting better deliverability since making the switch. What do you dislike? I don’t always receive my test emails for some reason. What business problems are you solving with the product? What benefits have you realized? Campaign emails for new developments, leads directly to showings and sales

Reasonable service

What do you like best? Getting setup and running was a smooth and seamless process. We switched over from Mandrill after they decided to combine the product with MailChimp and increase pricing. SendGrid even offered a similar plan with free credits to make the switch a no-brainer. Soon after we started paying for an account due to increased Email sending. However from the first level to the next is a big price increase for a small business getting started. Being a small niche SaaS ...