SendGrid Reviews in July 2026: User Ratings, Pros & Cons

UN-Authorised payment taking they don't delete your bank card

I signed up but didn't use them due to work load took them 3 days to refund. I closed my account then they charged my account 40quid. I had to raise 4 to support tickets because then forgot me. Now they are making excuses not to refund my payment. I have to delete email addresses or I won't get my money back but the accounts closed. They won't let you delete your payment card and they take funds willingness without your authority despite account closed. Raised a case with my bank. As ...

UN-Authorised payment taking they don't delete your bank card

I signed up but didn't use them due to work load took them 3 days to refund. I closed my account then they charged my account 40quid. I had to raise 4 to support tickets because then forgot me. Now they are making excuses not to refund my payment. I have to delete email addresses or I won't get my money back but the accounts closed. They won't let you delete your payment card and they take funds willingness without your authority despite account closed. Raised a case with my bank. As ...

Does the job; not always tremendously intuitive

What do you like best? SendGrid has excellent support, customer service, and learning resources available on their site. What do you dislike? The drag and drop editor can be buggy sometimes, and I've had to find workarounds to do things like add a link. Recommendations to others considering the product Take advantage of their support. They seem to have a great company culture and really seem to work with their customers to help them reach their goals. What business problems are you ...

Support has gotten much much better

What do you like best? Early on support was lacking, but after a few recent major impending issues (sunsetting of their legacy newsletter we found their response time and support help in general was second to none. They helped us find a solution through an empathic position to our needs. What do you dislike? Drag and drop does lack a few of the truly customizable features that other senders seem to have picked up on (but we can see them making an effort to follow suit. What business ...

Sendgrid is better for business emails not for general emails

What do you like best? Its a easy system and ready to start by sending an emails to all customers. Basic editing tools like email templates and other editors is good. A nice platform for business marketing and sales purpose. What do you dislike? Pricing plans are very expensive with SendGrid. The service is substandard, especially with regard to marketing emails. The support is even worse. They have a few nice fringe features but the core features that you need to get work done are not ...

They fixed what wasn't broken

What do you like best? Clicktracking: seeing, in real time, who's received, opened, and clicked on the link in my email campaigns What do you dislike? New UI: They recently overhauled the campaigns and contacts UI, for the worse. Both have tiny text that's hard to read, the action buttons aren't intuitive, and with the contact page, you have to scroll down to view all contact lists...half the time, I have to reload the page multiple times to view all pages. Also, service is TERRIBLE -- ...

easy fast and user friendly

What do you like best? ailchimps is one of the best to use for email campaigning What do you dislike? a little more effort for support customer What business problems are you solving with the product? What benefits have you realized? sendgrid is easy and fast setup

SendGrid is good but difficult to master

What do you like best? I like that they had monitoring for the hard and soft bounces. What do you dislike? They changed up our program and we couldn't afford the new one. Then they stopped supporting their "old software" so we had to part ways. Recommendations to others considering the product Make sure you know their schedule of product updates and terms with that. we did not want their update and became obsolete to them. What business problems are you solving with the product? ...

Transaction email within a SAAS product

What do you like best? Ease of use from .net API. Easy integration with Azure billing. What do you dislike? The web user interface for finding emails is a little clunky. Also not able to see content of email. What business problems are you solving with the product? What benefits have you realized? Sending of transaction emails from our SAAS product.

Great features and customer support

PROS & CONS What are the best aspects of this product? SendGrid is cost-effective for large databases. You can easily manage bounces and unsubscribes. Testing is flexible and easy. The support agents are prompt and responsive and resolve your issues quickly. What aspects are problematic or could work better? The new marketing newsletter feature is expensive. We already subscribe to Marketo and we cannot afford to pay also for SendGrid’s new system. The features look good but since ...