SendGrid Reviews in May 2025: User Ratings, Pros & Cons

A robust transactional email provider

What do you like best? Sendgrid has become my default mechanism for sending emails from applications. Rather than deal with the uncertainties of having an SMTP server available, and the headaches of network issues, its great to be able to configure my applications to just send this off to a service that does it all for me. What do you dislike? It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it. This is ...

Great if you are worried about deliverability.

What do you like best? I've used Sendgrid for both marketing and transaction emails. It's less user friendly than other options but it's reliable and I trust their consistency with delivery. If anyone is having issues email delivery I always recommend Sendgrid for an easy solution to remove their headache. It's api means makes integration easy. It's very reasonably priced and would be great for smaller businesses with low budgets if they have a team to get it set up. What do you ...

2-year relationship

What do you like best? The statistics and the numbers. And you can see a graph every day. it helps a lot. What do you dislike? Nothing really, but maybe that they are focusing on marketing where some users are using it for other purposes. Recommendations to others considering the product I think it's the best What business problems are you solving with the product? What benefits have you realized? We have a list of recipients, that is updated every week and we send them emails ...

Perfect for a small business like ours!

What do you like best? Sendgrid makes it easy for a person to create nice looking emails and send them out in a targeted way! What do you dislike? I think they could offer more in the way of analytics but they do offer a good base! Recommendations to others considering the product I think this is worth a try if you're just starting out. I think Sendgrid is going to be a big player in the future! What business problems are you solving with the product? What benefits have you ...

Offers many excellent features

PROS & CONS What are the best aspects of this product? SendGrid is a powerful and robust tool. We were using Mandrill but are glad we changed to SendGrid. We have custom branded the user interface and sending domain. The API is robust and the documentation is top rate. The stats and tracking features are powerful. The app enables us to provide various levels of access based on user role. What aspects are problematic or could work better? The SendGrid website is hard to navigate as ...

Best Email Service

What do you like best? Very reliable solution, awesome support. Our business centered around sending emails so reliable email delivery is very good. Unsubscribe group can be managed automatically. Templates can be modified at any time. SMTP intergration is really good for legacy application supprt. What do you dislike? API calls are slow and you can specify only one end point for web hook for whole application. Recommendations to others considering the product Sendgrid is industry ...

Sendgrid still has a LONG way to go, I do NOT recommend!

What do you like best? Great branding, nice, clean looking website... and that's about it. What do you dislike? User interphase is horrible, support is a nightmare, segmentation is confusing but the worst is the Email Builder. Utter crap. Sorry, guys. I think there's a lot to be improved before I continue to spend $50/mo on this. What business problems are you solving with the product? What benefits have you realized? In the last 10 years I have used Mailchimp, Mailjet, ...

Thumbs up for SendGrid.

SendGrid has been recommended by our developer. We were using SendInBlue, but they said that we couldn't use their transactional email platform unless we used their mailing list. Basically, SendInBlue were permanently trying to upsell us. So we swapped to SendGrid and since have been exceptionally pleased.Thumbs down for SendInBlue.Thumbs up for SendGrid. We recommend SendGrid.

Easy to use and affordable

What do you like best? as title, it is easy to set up and affordable! It is very easy to white label emails and make sure it send out encrypted and great analytics data. Sendgrid insider Program can help earn rewards while learn more. Also they have a lot of great beta programs like Advertising through Adwords and Facebook etc which built into the platform and very easy to connect and use as well. What do you dislike? it is not very accurate for some recipient data, I think that is the ...

It's Ok

What do you like best? Ease of access to data. Tracking multiple KPIs What do you dislike? organization. cost. white list feature not really effective. What business problems are you solving with the product? What benefits have you realized? transactional emails