SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Marketing Campaign Coordinator and Analyst

What do you like best? The email tracking capability that allows us to know exactly who opened and clicked our emails that allows us to follow-up with them. What do you dislike? It is best used for those that are experienced with coding. What business problems are you solving with the product? What benefits have you realized? Sending our mass emails to members and potential members with ease.

great for tech savvy folks

What do you like best? reasonable prices, quick support, constantly adding new features What do you dislike? needing to manually code to customize anything, not friendly for non-tech savvy employees What business problems are you solving with the product? What benefits have you realized? better user retention and profits with every email

Sendgrid made it easy

What do you like best? Had been looking for while for a product robust yet intuitive enough to train a team of 5 junior CRM agents at my company. Sendgrid made it easy What do you dislike? No much at the moment, still early days but enjoying finding new sections as i go along Recommendations to others considering the product The live chat support is great and very knowledgable What business problems are you solving with the product? What benefits have you realized? Segmentation ...

Easy to use and stellar support

What do you like best? SendGrid's marketing campaigns UI is incredibly intuitive. I've used a few email marketing systems in the past and SendGrid has one of the most intuitive UIs that I've come across. Most of my time in SendGrid is spent managing lists, creating email templates, building and deploying campaigns, and email reporting -- all very easy to accomplish with minimal need to reference support documentation. When I have needed to reach out to support, I've always received a ...

Basic needs covered

What do you like best? Ease of use, but it might be due to long-term use of the tool What do you dislike? No localisation capabilities, or at least we haven't tried them. What business problems are you solving with the product? What benefits have you realized? Conversion marketing

Useful, cost-effective tool for email scheduling

What do you like best? I like that SendGrid allows me to save a large number of contacts for a relatively low price. It is fairly easy to use overall and their customer support is quick and reliable. What do you dislike? I find that some of their features are not particularly intuitive, like how to transfer contacts into a list or segment. Their formatting can sometimes be difficult to alter as well. Recommendations to others considering the product The price is right and it is ...

My most favourite service provider

What do you like best? Best part in integrating the solution with our technology, also the whitelabelling and score of emails that we sent is high. What do you dislike? Charge per contact is something which we didnt like What business problems are you solving with the product? What benefits have you realized? Sending transactional emails on daily basis to the clients

Great for transactional emails, not so great for marketing

What do you like best? SendGrid Support is generally pretty good, with quick and helpful responses. The API is also good and allowed us a lot of flexibility in using the product. The email templates available are excellent and free of charge. It is also a good, cheap option for smaller organisations with less budget to play with. What do you dislike? The Analytics tools are very difficult to use or to get any insight from - they're very much set up for transactional emails rather than ...

Great product

What do you like best? - Easy to use - API is available for many languages - Setup takes no time - Email design and testing is simple What do you dislike? - Pricing is a bit steep - Some of the jargon increases the learning curve What business problems are you solving with the product? What benefits have you realized? SendGrid is used to build a mailing list.

Can't go wrong with SendGrid

What do you like best? Ease of use, excellent support & staff, affordable pricing, good documentation What do you dislike? I haven't ran into anything about SendGrid that I dislike at this particular point in tme What business problems are you solving with the product? What benefits have you realized? Transactional e-mails and looking at implementing the marketing module soon to replace ConstantContact