SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Bad company

Bad company. Once you created an account, there is no way to delete it and it will be there FOREVER. Even if you contact support and ask to delete your account they will not do this... [EDIT] Changed to 3 stars from 1 star, because unlike to Mailjet, at least they don't post fake reviews here.

Marketing Templates & Transactional Emails all in one place

What do you like best? One stop email solution for my product - we don't have to manage a separate marketing database and transactional email service. What do you dislike? -Lack of "drip" campaign and retargeting triggers when comparing to marketing automation platforms like Hubspot. -The UI can be a bit buggy sometimes (button clicks/front end state seem to get out of phase with their backend when toggling settings, but always corrects itself after a browser refresh -The ...

Generally ok - Lacking Key Feature

Generally ok, much of a muchness with other providers BUT there is no way to chain emails to automatically send. eg, welcome email, then 2 days later a follow up, then another 2 days etc. This is pretty basic functionality with the likes of the monkey branded mail company.The closest you can get is to manually schedule each follow up every time....Pretty shocked by this lack of ability in supposedly a leading provider.

Long time user

Have used for a long time - highly effective service and works well for us. Recently referred clients who also experienced similarly high quality.

Fantastic for transactional emails - marketing emails are improving

What do you like best? Fast and easy to use for transnational emails. Very rarely any downtime which is important for our business. What do you dislike? I feel like their support could be better. Live chat often takes a LONG time and their marketing product doesn't quite stack up against some of their competitors. Recommendations to others considering the product Evaluate your needs for transactional vs marketing emails and then make your decision based on that. What business ...

Offers many excellent features

PROS & CONS What are the best aspects of this product? SendGrid is a powerful and robust tool. We were using Mandrill but are glad we changed to SendGrid. We have custom branded the user interface and sending domain. The API is robust and the documentation is top rate. The stats and tracking features are powerful. The app enables us to provide various levels of access based on user role. What aspects are problematic or could work better? The SendGrid website is hard to navigate as ...

Pixel Perfect ESP

What do you like best? - Campaign editor, clean, simple and easy to use. - Lots of rules for segmantation of email lista. - Clean, Pixel Perfect design of dashboard. - Analitics. What do you dislike? Well I dislike that there is no built-in autoresponder to create campaigns with sequence of emails. Sth that is must have for me nowadays. What business problems are you solving with the product? What benefits have you realized? Could be easily integrated with SMTP API so I use ...

Great service with few bugs

What do you like best? SendGrid offers reliable deliverability and is easy to use. When there are issues, which is pretty rare, the support is good. What do you dislike? Sometimes send/receive records are not present in the log, and we once had emails delayed several hours by a bug. What business problems are you solving with the product? What benefits have you realized? Deliverability on emails from our website and internal mobile application.

Easy to use, Easy configuration, Budgeted plans

What do you like best? SendGrid app is a great tool for any organization for their emailing solution in terms of marketing and transactional emails. SendGrid is very easy in configuration as minimum need for support documents. you can manage lots of things like white listing of domains and support IDs, email templates, reporting etc. Tech support is always available. there are multiple budgetary plan you can choose according to your requirement. What do you dislike? Improvement is ...

A one-stop shop.

What do you like best? I love the ease of configuration when integrating SendGrid with our in-house or 3rd party applications. In addition to that, SendGrid has proper Feedback loops set up, which allows us to scale our operations accordingly. What do you dislike? It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it. What business problems are you solving with the product? What benefits have you realized? ...