9.8
Spot Score
SendGrid Reviews in July 2026: User Ratings, Pros & Cons
Effective sending for successful communication.
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SendGrid Reviews & Ratings
Spotsaas Editor’s POV
SendGrid's API remains functional for email campaigns, but recent reviews document specific operational issues. Users report account suspensions without clear explanation, support response times exceeding 48 hours, and IP blacklisting that degrades deliverability. The platform requires dedicated IPs (additional cost) to maintain sender reputation—a hidden expense ...Read more
SendGrid pros and cons
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 331-340 out of 605
DL
Daniel Lee
08/14/18
Great company
Great company, the best platform to send marketing & transactional emails
DL
Daniel Lee
08/13/18
Great company
Great company, the best platform to send marketing & transactional emails
JS
Jason Stein
08/13/18
Great service and easy management of…
Great service and easy management of marketing and transactional email campaigns. Have used for many years and RFP for other ESP during the time with Sendgrid. We have not found an excuse to move off the platform yet, with API, Cost, or WYSIWYG email creation for non-technical users.
SS
Siddhant Sharma
08/10/18
Great reliability and deliverability, would recommend every single time!
I have been associated with SendGrid since the last year and I can totally say that it offers the best transactional email and marketing services and a great API to support your other needs. Comes with a great documentation too and the SMTP services are much better now.
MA
Miwa Ahlstrom
08/09/18
Amazing partner to work with
We've been working with SendGrid for over 4 years now, and we have nothing but good things to say about them. Their platform is stable and trustworthy. We've only had one incident where our email delivery was significantly affected, however, it was resolved quickly and they communicated from the time they'd spotted the issue until it was all resolved.Their customer success and deliverability consultant teams are excellent. They are helpful, insightful, and really care about their client's ...
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WV
Will van der Leij
08/08/18
Got going in a single day
I recommend (and have recommended SendGrid to everyone I know for transactional email sending. It nails deliverability with just the right mix of settings that you have some control over and can understand.We got going with SendGrid within a single day. That is truly remarkable.
RE
Rene Elmira
08/08/18
No better place for all your email…
No better place for all your email marketing.
RE
Rene Elmira
08/07/18
No better place for all your email…
No better place for all your email marketing.
A
Anonymous
08/06/18
A really nice marketing tool
What do you like best? I think SendGrid it's a really easy tool with almost zero configuration and it's very productive. Me and my team was searching for a tool like this for a long time, but the only that can cover all of our marketing and transactional process was SendGrid. The email testing feature is awesome! What do you dislike? I think that some things are not perfectly clear for the user, specifically the suppressions list, it's very confusing sometimes. And also i've took a lot ...
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WN
Wendel Nascimento
08/04/18
Great company
Great company, the best platform to send marketing and transactional emails that i know
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].