SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Simple and powerful

What do you like best? API functionality, ease of use, powerful insights into metrics. What do you dislike? That we don't use all the features available like campaigns, etc. At some point in the future, we may expand and use some of the options available to jazz up purely marketing emails. What business problems are you solving with the product? What benefits have you realized? A controlled source of sending rate sheets, etc as marketing emails.

Unimpressed

Unimpressed. I've only just started with SendGrid for my company's transactional emails and already they've placed me on a shared IP which AOL, Yahoo and Sky reject, so my emails aren't getting through to clients with these addresses! They say they can't move me to a more reputable shared IP because it would create the impression of 'Snowshoe Spamming'... well great. Thanks SendGrid. You're an email provider through whom I cannot send emails to a large selection of my clients and you're not ...

Offers many excellent features

PROS & CONS What are the best aspects of this product? SendGrid is a powerful and robust tool. We were using Mandrill but are glad we changed to SendGrid. We have custom branded the user interface and sending domain. The API is robust and the documentation is top rate. The stats and tracking features are powerful. The app enables us to provide various levels of access based on user role. What aspects are problematic or could work better? The SendGrid website is hard to navigate as ...

Offers many excellent features

PROS & CONS What are the best aspects of this product? SendGrid is a powerful and robust tool. We were using Mandrill but are glad we changed to SendGrid. We have custom branded the user interface and sending domain. The API is robust and the documentation is top rate. The stats and tracking features are powerful. The app enables us to provide various levels of access based on user role. What aspects are problematic or could work better? The SendGrid website is hard to navigate as ...

Reliable SMTP service provider

PROS & CONS What are the best aspects of this product? We use SendGrid as SMTP provider for the emails of our external clients. Before we started using SendGrid, we faced problems such as blacklisting of our IP address, our emails being marked as spam, and delivery issues. We tried out many systems and SendGrid has emerged as the best of the lot. It is a mistake to maintain your own mail server because large volume email senders end up getting marked as spam senders. SendGrid offers a ...

Reliable and Scalable Marketing and Transactional email capabilities

What do you like best? All-in one transactional and marketing email solution that appeals to both developers and marketers. Easy to integrate API triggers into external sites / apps and also easy to integrate with 3rd party marketing stack providers. Full suite of solutions from managing marketing lists to creating campaigns or transactional triggers. Category-based transactional reporting gives me lots of flexibility in how to roll up /aggregate reporting data. Robust activity exports ...

Good mass email delivery tool, and getting better.

What do you like best? SendGrid is developing more features that make them better. When we first signed up a couple years ago, we had to jimmy-rig a way to dynamically adjust the number of rows in an email (such a an invoice with multiple line items. We embedded a whole HTML table into a single substitution tag. It worked, but it's not what it was meant for. But they recently released a new feature called Dynamic Templates that solves this exact problem. That is an example of their ...

Great if you are worried about deliverability.

What do you like best? I've used Sendgrid for both marketing and transaction emails. It's less user friendly than other options but it's reliable and I trust their consistency with delivery. If anyone is having issues email delivery I always recommend Sendgrid for an easy solution to remove their headache. It's api means makes integration easy. It's very reasonably priced and would be great for smaller businesses with low budgets if they have a team to get it set up. What do you ...

Trustworthy partner in sending transactional emails

What do you like best? We work with SendGrid to send all of our transactional emails. Their system is robust and stable giving us a sense of security. Customer Success and Deliverability Consultant teams are excellent. They are caring, responsive, and helpful. What do you dislike? There is no easy way to preview emails for different platforms and clients on their UI. Managing team members is not as intuitive as it should be. Recommendations to others considering the product ...

Stable and useful system

PROS & CONS What are the best aspects of this product? I am currently in the process of assigning users for SendGrid, and the system seems to be quite stable. The product is used by plenty of big corporations which is comforting. What aspects are problematic or could work better? The documentation could be improved and the features could be explained more clearly. Some of the basic features are not easily accessible. For example, it is difficult to create a list and use a URL on a ...